Patient Services Coordinator III - Front Desk & Billing

Novant Health; Charlotte (NC); On-site; USD 36,000 - 52,000; Full time

Job summary

Novant Health is seeking a front desk and patient registration specialist to support patients from check-in to check-out. You will verify demographics, collect copays, and ensure smooth scheduling and revenue cycle processes using Epic.

Ideal candidates have a High School Diploma or GED and at least one year of clerical experience in a medical setting, with strong communication and organization skills.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of clerical experience in a medical office.
• Knowledge of EPIC systems and medical billing/coding knowledge.
• Excellent verbal communication and organizational skills.
• Ability to work with changing priorities and maintain confidentiality.

Responsibilities

• Provides front desk and patient registration support, updating demographics and collecting copays.
• Manages scheduling, check-in/check-out, and follow-up appointment scheduling.
• Performs revenue cycle tasks including charge review and denials correction with billing team.
• General clerical duties: phones, messages, filing, and office support.
• Promotes patient-centered care with communication, teamwork, and process improvement.

Skills

Verbal communication

Attention to detail

Teamwork

Organizational skills

Education

High School Diploma or GED

Tools

EPIC systems

Job description

Novant Health is seeking a front desk and patient registration specialist to support patients from check-in to check-out. You will verify demographics, collect copays, and ensure smooth scheduling and revenue cycle processes using Epic.

Ideal candidates have a High School Diploma or GED and at least one year of clerical experience in a medical setting, with strong communication and organization skills.