Patient Services Navigator & Billing Specialist

Novant Health; Wilmington (NC); On-site; USD 22,000 - 30,000; Full time

Job summary

Novant Health is seeking a medical office clerk to ensure accurate recording of patient demographics, insurance data, charges, and collections. The role includes scheduling appointments and cross-training in various administrative support functions.

The ideal candidate has a High School Diploma or GED and at least one year of clerical experience in a medical office, with strong knowledge of EPIC systems and medical billing concepts. Excellent communication and confidentiality are essential.

Qualifications

• High School Diploma or GED required.
• One year of clerical experience in a medical office setting required.
• Knowledge of medical office software for updating patient demographics, posting charges, copays, and scheduling appointments.
• Excellent verbal communication; ability to handle confidential information and work with diverse teams; initiative and teamwork.

Responsibilities

• Record patient demographics, insurance information, charges and collections accurately and timely.
• Schedule patient appointments accurately and promptly.
• Cross-train in multiple administrative support functions.

Skills

Medical office software

EPIC systems

Medical billing knowledge

Confidentiality

Verbal communication

Education

High School Diploma or GED

Tools

EPIC software

Job description

Novant Health is seeking a medical office clerk to ensure accurate recording of patient demographics, insurance data, charges, and collections. The role includes scheduling appointments and cross-training in various administrative support functions.

The ideal candidate has a High School Diploma or GED and at least one year of clerical experience in a medical office, with strong knowledge of EPIC systems and medical billing concepts. Excellent communication and confidentiality are essential.