NHMG Patient Services Coordinator Regional

Novant Health; Williamsburg Square (NC); On-site; USD 23,000 - 32,000; Part time

Job summary

Novant Health is seeking a Patient Services Coordinator III - Float Pool to travel among local clinics in the Greater Winston-Salem Market. This part-time role requires strong medical office skills, EPIC system knowledge, and the ability to manage patient demographics, charges, and scheduling with accuracy.

You will greet patients, process referrals, and collaborate with clinic teams while maintaining confidentiality and excellent communication. Prior clerical healthcare experience is preferred.

Qualifications

• Must have high school diploma or GED.
• At least 1 year clerical experience in medical office setting preferred.
• Knowledge of medical office software for updating demographics, posting charges, copays, and scheduling appointments.

Responsibilities

• Greet and check in patients for appointments.
• Process referrals at least 50% of the time and/or operate EPIC or related practice support tools.
• Record patient demographics, insurance information, charges and collections; schedule appointments accurately.
• Cross-train in multiple administrative support functions.
• Work within a team to meet patient and team goals and communicate professionally with coworkers.
• Attend regular staff meetings and contribute to process improvement.

Skills

Verbal communication

EPIC

Data entry

Team player

Education

High School or GED

Tools

EPIC Systems

Job description

What We Offer

Patient Services Coordinator Be the Heartbeat of Exceptional Care at Novant Health

• Position: Patient Services Coordinator III - Float Pool
• Schedule: Part Time, Days 8:00 am-5:00 pm
• Location: Travel to ALL local Clinics in Greater Winston- Salem Market

At Novant Health, we believe that remarkable care starts with remarkable people. As a Patient Services Coordinator you'll play a pivotal role in ensuring our patients receive seamless, compassionate, and efficient care from the moment they walk through our doors.

What You'll Do

• Greet and Check in patients for appointments.
• Responsible for processing referrals at least 50% of the time and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues.
• Responsible for the timely and accurate recording of patient demographics, insurance information, patient charges and collections and scheduling patient appointments in a timely and accurate manner.
• Cross-training required in multiple administrative support functions.
• Works within a team to achieve patient and team goals. Shares and initiates regular and professional communication with co-workers.
• Participates in regular staff meetings. Works as a team member to identify areas of improvement and actively participates in the improvement process.

What We're Looking For

• Education:High School or GED, required.
• Experience:One year of clerical experience in medical office setting, preferred. Other related experience may be considered in lieu of medical office experience.
• Additional Skills Required:Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills/Requirements (preferred): Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.