Patient Services Coordinator III

Novant Health; Midway (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

Novant Health is seeking a patient-focused Medical Office Clerk to support timely registration, scheduling, and billing processes at our North Carolina clinic. You will greet patients, verify insurance, collect payments, and maintain accurate records while coordinating with care teams to ensure smooth daily operations.

The ideal candidate has a high school diploma, at least one year of medical office clerical experience, and familiarity with EPIC and billing systems.

Qualifications

• High school diploma or GED required.
• One year of clerical experience in a medical office required; other related experience may be considered.
• Knowledge of medical office software for updating patient demographics, posting charges, copays, and scheduling.
• Excellent verbal communication; ability to handle changing priorities; maintain confidentiality; team player; initiative.
• Familiarity with EPIC and other practice software; knowledge of payor billing requirements and coding basics.

Responsibilities

• Greet patients and provide excellent customer service.
• Check patients in and out for appointments.
• Verify demographics, insurance, and eligibility.
• Schedule, reschedule, and cancel appointments.
• Answer phones and respond to patient questions.
• Collect copays, deductibles, and other payments.
• Register new patients and update medical records.
• Process forms and records requests.
• Maintain confidentiality and HIPAA compliance.
• Manage front desk, waiting area, and patient flow.
• Resolve patient concerns professionally and escalate when needed.
• Perform additional administrative duties to keep clinic operations running.

Skills

Verbal communication

Organizational skills

Problem solving

Teamwork

Initiative

Education

High School Diploma or GED

Tools

EPIC

Billing software

Job description

What We Offer

Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

What You'll Do

• Greeting patients and providing excellent customer service.
• Checking patients in and out for appointments.
• Verifying patient demographics, insurance, and eligibility.
• Scheduling, rescheduling, and canceling appointments.
• Answering phones and responding to patient questions.
• Collecting copays, deductibles, and other payments.
• Registering new patients and updating medical records.
• Processing forms, records requests, and other administrative paperwork.
• Maintaining confidentiality and following HIPAA requirements.
• Managing the front desk, waiting room, and daily patient flow.
• Resolving patient concerns professionally and escalating difficult issues when necessary.
• Performing additional administrative duties and helping keep clinic operations running smoothly.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.