Patient Services Coordinator IV - OB/GYN

Novant Health; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Novant Health seeks a detail-oriented medical office specialist to process referrals and support EPIC-based workflows. The role requires at least three years of experience in a medical office, familiarity with CPT/ICD-9-CM coding, and strong communication skills.

You will work within a collaborative team to ensure accurate scheduling, billing, and patient data maintenance. The candidate must demonstrate adaptability to changing priorities and a commitment to confidentiality, contributing to

Qualifications

• HS diploma or GED required.
• At least 3 years in a medical office setting.
• Proficient with medical office software and EPIC.

Responsibilities

• Process referrals at least 50% of the time.
• Serve as super-user for Dimensions and EPIC tasks; assist with practice support and queues.

Skills

Verbal communication

Organizational skills

Problem solving

Confidentiality

Teamwork

Initiative

Education

High School Diploma or GED

Tools

EPIC systems

CPT/ICD-9-CM coding

Job description

What We Offer

At Novant Health, We offer competitive pay and a comprehensive benefits package designed to support our team members personally and professionally. Benefits begin on day one and include:

• Day one medical, dental, and vision coverage
• Pre-paid tuition through Future Forward
• A predictable schedule
• Paid time off and paid parental leave
• Retirement savings with company match
• Well-being and mental health resources

What You'll Do

Responsible for processing referrals at least 50% of the time and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.