Patient Services Coordinator III

Novant Health; Concord (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

Novant Health in Concord, NC is seeking a dedicated Patient Services Coordinator III to join our Behavioral Health team. You will record patient demographics, insurance details, charges and collections with accuracy and timeliness, and schedule appointments efficiently.

You will also cross-train across administrative functions and support high-quality patient service in a fast-paced environment, upholding confidentiality and professionalism at all times.

Qualifications

• High School Diploma or GED is required.
• One year of clerical experience in a medical office is required.
• Knowledge of medical office software for updating demographics, posting charges, copays, and scheduling.
• Excellent verbal communication, ability to handle changing priorities, confidentiality, and teamwork.

Responsibilities

• Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections.
• Scheduling patient appointments in a timely and accurate manner.
• Cross-training required in multiple administrative support functions.

Skills

Verbal communication

Organizational skills

Multitasking

Team player

Confidentiality

Education

High School Diploma or GED

Tools

EPIC systems

Job description

Patient Services Coordinator III

We are looking for a passionate Patient Services Coordinator III to join our Behavioral Health team. You will be responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. You will schedule patient appointments in a timely and accurate manner and be cross-training in multiple administrative support functions. We are looking for a faced paced, multi-tasker for this position.

What We Offer

Patient Services Coordinator III

We are looking for a passionate Patient Services Coordinator III to join our Behavioral Health team. You will be responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. You will schedule patient appointments in a timely and accurate manner and be cross-training in multiple administrative support functions. We are looking for a faced paced, multi-tasker for this position.

Schedule: 8:00am-5:00pm, Monday-Friday

Location: Psychiatry Associates - Concord

Come join a remarkable team where quality care meets quality service, in every dimension, every time.

What You'll Do

• Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections
• Scheduling patient appointments in a timely and accurate manner
• Cross-training required in multiple administrative support functions

What We’re Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required.
• Other related experience may be considered in lieu of medical office experience.
• Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional skills preferred: Proficient in use of all computer software utilized in practice.

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

190005