Patient Services Coordinator IV

Novant Health; Winston-Salem (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Novant Health is seeking a Patient Services Coordinator for the Urology Clinic - Baldwin in Winston-Salem, NC. This role ensures seamless, compassionate care from patient arrival to check-out, coordinating appointments, insurance information and scheduling.

You will greet patients, verify demographics and insurance, process referrals, and support multiple administrative functions in a collaborative team. The position is full-time, dayshift, on-site at the Baldwin clinic.

Qualifications

• Education: High School Diploma or GED required.
• Experience: 3 years in a medical office setting preferred.
• Must understand CPT/ICD9-CM coding and patient demographics.
• Excellent verbal communication and teamwork, with confidentiality.

Responsibilities

• Record patient demographics, insurance data, charges and scheduling accurately.
• Greet and check in patients for Urology appointments.
• Process referrals and support EPIC/ practice workflows.
• Collaborate with staff; participate in regular meetings and improvements.

Skills

Verbal communication

EPIC knowledge

Medical terminology

CPT/ICD9-CM coding

Confidentiality

Team player

Problem solving

Adaptability

Education

High School Diploma or GED

Tools

EPIC

Job description

What We Offer

Patient Services Coordinator Be the Heartbeat of Exceptional Care at Novant Health

• Schedule: Full Time, Days 8:00 am-5:00 pm
• Department: Novant Health Urology Clinic - Baldwin
• Location: Winston- Salem, North Carolina

At Novant Health, we believe that remarkable care starts with remarkable people. As a Patient Services Coordinator you'll play a pivotal role in ensuring our patients receive seamless, compassionate, and efficient care from the moment they walk through our doors.

About Our Urology Clinic: We specialize in diagnosing and treating urinary tract disorders, kidney stones, prostate health, bladder issues, and men’s and women’s pelvic health. Join us in providing advanced, patient-centered care that improves quality of life.

• Responsible for processing referrals at least 50% of the time and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues.
• Greet and Check in patients for Urology appointments.
• Cross-training required in multiple administrative support functions.
• Works within a team to achieve patient and team goals. Shares and initiates regular and professional communication with co-workers.
• Participates in regular staff meetings. Works as a team member to identify areas of improvement and actively participates in the improvement process.

What You'll Do

• Responsible for the timely and accurate recording of patient demographics, insurance information, patient charges and collections and scheduling patient appointments in a timely and accurate manner.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

188791