Patient Services Coordinator II - Front Desk & Scheduling

The US Oncology Network; Roanoke (VA); On-site; USD 19,000 - 26,000; Full time

Job summary

The US Oncology Network in Roanoke, VA is seeking a front desk receptionist to professionally greet patients and visitors, manage check-ins, collect payments, and route calls to the appropriate clinical staff. You will support billing, scheduling, and clerical duties while upholding HIPAA standards.

Ideal candidates have 18+ months in a medical office receptionist role, strong MS Office skills, and the ability to handle multiple tasks with care and efficiency in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• At least 18 months of front medical office receptionist experience with insurance forms and scheduling software required.
• Knowledge of office routines and scheduling processes a plus.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) required.
• Must successfully complete required e-learning courses within 90 days of occupying position.

Responsibilities

• Greets patients and visitors to the office in a prompt, courteous, and professional manner.
• Checks in patients and informs clinical staff of patient arrival.
• Collects co-pays and balances; provides receipts. Answers phone calls promptly and professionally.
• Reschedules appointments and notifies staff of cancellations.
• Schedules outside consults/procedures ordered by providers.
• Maintains lobby area, keeps forms stocked, and ensures confidentiality.

Skills

Customer service

Communication

Professionalism

Education

High school diploma or equivalent

Tools

Scheduling software

Microsoft Office

Job description

The US Oncology Network in Roanoke, VA is seeking a front desk receptionist to professionally greet patients and visitors, manage check-ins, collect payments, and route calls to the appropriate clinical staff. You will support billing, scheduling, and clerical duties while upholding HIPAA standards.

Ideal candidates have 18+ months in a medical office receptionist role, strong MS Office skills, and the ability to handle multiple tasks with care and efficiency in a fast-paced environment.