Patient Services Coordinator II: Care Navigator & Liaison

Mount Sinai; United States; Presencial; USD 42 000 - 64 000; Tempo integral

Resumo da oferta

Mount Sinai seeks a Patient Services Coordinator II to play a key role in delivering quality patient care. The role serves as liaison for patient care activities, educates patients on care plans, and coordinates services with Primary Care Providers and outpatient facilities.

You will participate in daily huddles, facilitate appointments, and resolve issues impacting patient care progression. Requires 4+ years in healthcare/customer service and relevant education.

Qualificações

• 4+ years of healthcare/customer service experience.
• Experience liaising between patients, providers and staff.
• Ability to explain care plans and coordinate services.

Responsabilidades

• Act as liaison for patient care activities within the practice.
• Educate patients on care plans and coordinate services with providers.
• Facilitate appointments and continue care requirements.
• Monitor and update dashboards with reminders and alerts.
• Contact insurance carriers for pre-certification and issues.
• Provide front-end coverage and route telephone encounters.

Conhecimentos

Healthcare experience

Customer service

Coordination

Formação académica

AAS degree

Bachelor's degree preferred

Medical Terminology Certificate

Descrição da oferta de emprego

Mount Sinai seeks a Patient Services Coordinator II to play a key role in delivering quality patient care. The role serves as liaison for patient care activities, educates patients on care plans, and coordinates services with Primary Care Providers and outpatient facilities.

You will participate in daily huddles, facilitate appointments, and resolve issues impacting patient care progression. Requires 4+ years in healthcare/customer service and relevant education.