Patient Care Coordination Specialist

Mount Sinai; New York (NY); On-site; USD 23,000 - 48,000; Full time

Job summary

Mount Sinai Health System is seeking a Patient Services Coordinator II to serve as a liaison for patient care activities in the practice and ensure quality patient care during visits. You will educate patients on their care plans, coordinate services with primary care providers and outpatient testing facilities, and support clinicians by tracking reminders and follow-ups.

The role emphasizes collaboration with physicians and staff to improve patient satisfaction and navigate care options, while

Qualifications

• 4+ years of healthcare/customer service or relevant experience.
• AAS degree or combination of education/relevant experience. Bachelor’s degree preferred. Medical Terminology Certificate highly desirable.

Responsibilities

• Works cohesively with the Primary Care Provider to facilitate patients’ care plan, participating in daily huddles/monthly case discussions, facilitating appointments, coordinating information and continuing care requirements.
• Collaborates with other clinical staff, to resolve issues impacting patients’ care progression.
• Monitors and updates dashboard with reminders and alerts, to organize daily tasks such as: visit status reminders, follow-up appointments, authorizations for medical review, coordination of specialty appointments and resolving billing errors (when app
• Contact insurance carriers for patients’ pre-certification; consults with Department/Practice Manager with respect to patients’ needs or addressing escalated issues.
• Provides front-end coverage as needed; records telephone encounters for routing to appropriate Providers.
• Works as liaison with Physicians, patients and clinical staff to connect patients with relevant internal/external resources.
• Provides recommendation for process/service improvement to promote patients satisfaction and address issues.
• Provide thoughtful and informative responses to patient while guiding them through their healthcare options.
• Maintain understanding of medical terminology and practices used within the hospital through further education.
• Performs other duties as assigned.

Skills

Healthcare experience

Customer service

Education

AAS degree or combination of education/relevant experience

Bachelor’s degree preferred

Medical Terminology Certificate highly desirable

Job description

Mount Sinai Health System is seeking a Patient Services Coordinator II to serve as a liaison for patient care activities in the practice and ensure quality patient care during visits. You will educate patients on their care plans, coordinate services with primary care providers and outpatient testing facilities, and support clinicians by tracking reminders and follow-ups.

The role emphasizes collaboration with physicians and staff to improve patient satisfaction and navigate care options, while