Patient Care & Navigation Coordinator

Mount Sinai; Village of Montebello (NY); On-site; USD 66,000 - 73,000; Full time

Job summary

Mount Sinai Health System in the New York area seeks a Services Management Coordinator to support care coordination for the Suffern Clinic. You will act as a liaison for patient care, assist providers, nurses and case management, and help coordinate services around patient visits and follow-ups.

The role emphasizes patient education on program benefits, authorization management, and collaboration with the care team to improve patient experience and outcomes.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum 3 years in healthcare or customer service.
• Experience coordinating care and liaising with providers is preferred.

Responsibilities

• Lead navigation of care and explain program benefits to patients.
• Set goals with patient and care team; track follow-ups and appointments.
• Authorize provider orders and confirm coverage under patient services.
• Educate patients on pharmacy benefits and obtain prior authorizations when applicable.
• Organize communications and plan next steps in patient care pathways.
• Provide patient navigation between visits and encounters, and discuss next steps and resources.
• Educate patients about program benefits to ensure full understanding.
• Suggest process improvements to enhance patient experience and engagement.
• Perform additional duties as assigned.

Skills

Customer service

Education

Bachelor's degree or equivalent experience

Job description

Mount Sinai Health System in the New York area seeks a Services Management Coordinator to support care coordination for the Suffern Clinic. You will act as a liaison for patient care, assist providers, nurses and case management, and help coordinate services around patient visits and follow-ups.

The role emphasizes patient education on program benefits, authorization management, and collaboration with the care team to improve patient experience and outcomes.