Patient Services Coordinator II

BILH Performance Network; Wellesley, Northern (MA, KY); Hybrid; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Health Office Clerk to support patient intake, registration, scheduling and billing tasks in a busy clinic setting. You will greet patients, verify information and assist with referrals, while maintaining courteous, privacy-conscious service.

Responsibilities include check-in/out, patient education materials and basic billing support. A HS diploma and MS Office familiarity are required, with 1–3 years in a healthcare or service environment preferred.

Qualifications

• High School diploma or GED required.
• Certificate 1 Medical Admin Assistant preferred.
• 1-3 years related work experience required.
• Experience with computer systems including web-based applications and MS Office.

Responsibilities

• Greets patients and visitors, providing courteous, respectful service and privacy.
• Handles check-in, registration, scheduling, demographics and fiscal data with a computer system; collects co-payments.
• Manages patient flow; communicates between patients and practice staff to ensure smooth operations.
• Performs check-out tasks, schedules follow-up appointments and provides relevant educational materials as indicated.
• Facilitates billing tasks when needed and may lead in managers' absence.

Skills

Written Communications

Oral Communications

Customer Service

Team Work

Education

High School diploma or GED

Medical Admin Assistant Certificate

Tools

Microsoft Office

Outlook

Excel

Job description

Beth Israel Lahey Health is seeking a Health Office Clerk to support patient intake, registration, scheduling and billing tasks in a busy clinic setting. You will greet patients, verify information and assist with referrals, while maintaining courteous, privacy-conscious service.

Responsibilities include check-in/out, patient education materials and basic billing support. A HS diploma and MS Office familiarity are required, with 1–3 years in a healthcare or service environment preferred.