Patient Services Coordinator: Front Office & Clinical Support

UPMC; Wilmington (DE); Sur place; USD 25 000 - 33 000; Plein temps

Résumé du poste

UPMC Hillman Cancer Center in New Castle, PA, seeks a Patient Service Coordinator who blends front‑office excellence with clinical support. Greet patients, schedule appointments, verify insurance, collect co‑pays, and assist providers with vitals and rooming to keep the clinic running smoothly.

You will work daylight hours, Monday through Friday, with no evenings, weekends, or holidays, in a fast‑paced, supportive oncology setting.

Qualifications

• Front office duties including greeting and registering patients, scheduling, and co-pay collection.
• Provide clinical support such as vitals, rooming, triage, and maintaining spaces.
• Coordinate scheduling for tests and biopsy schedules.
• Verify insurance and maintain documentation accuracy.

Responsabilités

• Completes vital signs, specimen testing and EKGs as needed.
• Organizes daily schedule of patients, greet patients and assigns rooms.
• Orders supplies for unit as necessary.
• Maintains competency requirements.
• Coordinates the ordering of blood products with RNs, Blood Bank and Laboratory.
• Greets each person entering the clinic, explains processes and assists with paperwork.
• Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
• Other Duties as Assigned.
• Maintain high visibility and accessibility in the clinic.
• Anticipates and responds to meet customer needs.
• Respond appropriately to crisis situation as a team member.
• Participates in interdisciplinary activities such as staff meetings and other committees as assigned.
• Assists in the registration of patients including verification of health insurance coverage.
• Immediately report any safety concerns.
• Provides front desk coverage as assigned.
• Maintains environment and safety of the clinic.
• Account for all customers in the clinic.
• Provides lobby/waiting room coordination and supervision.
• Serve as liaison between customer and clinic staff.
• Collects 100% of copays daily and balances at end of day.
• Coordinates scheduling to include testing.
• Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician.

Connaissances

Front desk

Customer service

Clinical support

Vital signs

EKG

Scheduling

Insurance verification

Co-pay collection

Team coordination

Crisis response

Description du poste

UPMC Hillman Cancer Center in New Castle, PA, seeks a Patient Service Coordinator who blends front‑office excellence with clinical support. Greet patients, schedule appointments, verify insurance, collect co‑pays, and assist providers with vitals and rooming to keep the clinic running smoothly.

You will work daylight hours, Monday through Friday, with no evenings, weekends, or holidays, in a fast‑paced, supportive oncology setting.