Patient Service Coordinator (Medical Assistant/Front Office Role)

UPMC; Wilmington (DE); On-site; USD 25,000 - 33,000; Full time

Job summary

UPMC Hillman Cancer Center in New Castle, PA, seeks a Patient Service Coordinator who blends front‑office excellence with clinical support. Greet patients, schedule appointments, verify insurance, collect co‑pays, and assist providers with vitals and rooming to keep the clinic running smoothly.

You will work daylight hours, Monday through Friday, with no evenings, weekends, or holidays, in a fast‑paced, supportive oncology setting.

Qualifications

• Front office duties including greeting and registering patients, scheduling, and co-pay collection.
• Provide clinical support such as vitals, rooming, triage, and maintaining spaces.
• Coordinate scheduling for tests and biopsy schedules.
• Verify insurance and maintain documentation accuracy.

Responsibilities

• Completes vital signs, specimen testing and EKGs as needed.
• Organizes daily schedule of patients, greet patients and assigns rooms.
• Orders supplies for unit as necessary.
• Maintains competency requirements.
• Coordinates the ordering of blood products with RNs, Blood Bank and Laboratory.
• Greets each person entering the clinic, explains processes and assists with paperwork.
• Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
• Other Duties as Assigned.
• Maintain high visibility and accessibility in the clinic.
• Anticipates and responds to meet customer needs.
• Respond appropriately to crisis situation as a team member.
• Participates in interdisciplinary activities such as staff meetings and other committees as assigned.
• Assists in the registration of patients including verification of health insurance coverage.
• Immediately report any safety concerns.
• Provides front desk coverage as assigned.
• Maintains environment and safety of the clinic.
• Account for all customers in the clinic.
• Provides lobby/waiting room coordination and supervision.
• Serve as liaison between customer and clinic staff.
• Collects 100% of copays daily and balances at end of day.
• Coordinates scheduling to include testing.
• Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician.

Skills

Front desk

Customer service

Clinical support

Vital signs

EKG

Scheduling

Insurance verification

Co-pay collection

Team coordination

Crisis response

Job description

Do you love working with patients and want to broaden your experience in the front office? If so, ourPatient Service Coordinatorrole could be the perfect fit for you! This position works Monday through Friday daylight hours and supports our medical oncology practice in New Castle, PA.

The Hillman Cancer Center is a rapidly growing practice, and we are looking for a hardworking, compassionate candidate to join our team who is interested in providing excellent patient care.

What You’ll Do:

In this dual role, you’ll combine your clinical expertise with front‑office responsibilities to keep our practice running smoothly and deliver an exceptional patient experience.

• Front Office Excellence: Greet and register patients, schedule appointments, verify insurance, and collect co-pays—all while providing outstanding customer service.
• Clinical Support: Assist providers and clinical staff with patient care, including taking vital signs, rooming and triaging patients, stocking supplies, and maintaining clean, organized spaces.

Why You’ll Love This Opportunity:

• Expand your skill set and learn new aspects of the healthcare industry while continuing to use your patient care expertise. On-the-job training is provided!
• Work in afast-paced, friendly, and supportive environmentwhere your contributions truly make a difference.
• Enjoywork-life balancewithdaylight hours, Monday through Friday—no evenings, weekends, or holidays!

If you’re passionate about patient care and eager to grow your career.

Responsibilities:

• Completes vital signs, specimen testing and EKGs as needed.
• Organizes daily schedule of patients, greet patients and assigns rooms.
• Orders supplies for unit as necessary.
• Maintains competency requirements.
• Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory.
• Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork.
• Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
• Other Duties as Assigned.
• Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer.
• Anticipates and responds to meet customer needs.
• Respond appropriately to crisis situation as a team member.
• Participates in interdisciplinary activities such as staff meetings and other committees as assigned.
• Assists in the registration of patients to include verification and confirmation of health insurance coverage.
• Immediately report any situation that may impact safety of patients, visitors and staff.
• Provides front desk coverage as assigned.
• Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.
• Account for all customers in the clinic.
• Provides lobby/waiting room coordination and supervision.
• Serve as liaison between customer and clinic staff.
• Collects 100% of copays daily and correctly balances at the end of each day.
• Coordinates scheduling to include testing.
• Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician.