Medical Assistant/Patient Service Coordinator (Oncology)

UPMC Mercy Health Center; Monroeville (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Job summary

UPMC Hillman Cancer Center is seeking a Medical Assistant / Patient Service Coordinator to support our medical oncology offices. This full‑time role involves front desk duties, vital signs, triage, patient flow management, and coordinating testing across multiple locations in Monroeville, West Mifflin, Mercy, and McKeesport.

Ideal candidates will have front‑office experience, compassionate communication, and the ability to multitask in a fast‑paced environment while upholding exceptional patient

Qualifications

• Experience in front‑office tasks such as answering phones and scheduling appointments.
• Ability to take vital signs, triage patients, and assist with patient care.
• Excellent compassionate communication and teamwork in a fast‑paced oncology setting.

Responsibilities

• Take vital signs and perform basic testing as needed.
• Greet patients, verify information, and assign exam rooms.
• Coordinate scheduling and testing to support multiple practitioners.
• Assist with patient flow, insurance verification, and front desk coverage.
• Maintain clinic appearance, safety, and patient environment.

Job description

Are you passionate about patient care and seeking a rewarding career with growth opportunities? Look no further! UPMC Hillman Cancer Center is currently hiring a full-time Medical Assistant / Patient Service Coordinator to support our medical oncology offices. Here are the details.

• Position: Medical Assistant / Patient Service Coordinator
• Locations Supported: Monroeville, West Mifflin, Mercy, & McKeesport
• Work Schedule: Monday through Friday, daylight hours - No evenings, weekends, or holidays are required!

This role will float to the locations listed above and will be eligible for float pay and mileage reimbursement.

The Medical Assistant / Patient Service Coordinator supports physicians by assisting with patient care and completing clerical, environmental, and organizational tasks to ensure a positive patient experience. Daily responsibilities include taking vital signs, triaging patients, stocking supplies, and cleaning exam rooms. The ideal candidate also brings front‑office experience, such as answering phones, scheduling appointments, and helping manage patient flow. We’re seeking someone who communicates compassionately with patients and families, can multitask in a fast‑paced setting, works well both independently and as part of a team, and brings empathy, professionalism, and a strong commitment to exceptional patient care.

We don't just take care of patients — we take care of our team, too. Check out our blog, highlighting some of the benefits you'll receive as a UPMC employee!

Responsibilities

• Completes vital signs, specimen testing and EKGs as needed.
• Organizes daily schedule of patients, greet patients and assigns rooms.
• Orders supplies for unit as necessary.
• Maintains competency requirements.
• Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory.
• Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork.
• Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
• Other Duties as Assigned.
• Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer.
• Anticipates and responds to meet customer needs.
• Respond appropriately to crisis situation as a team member.
• Participates in interdisciplinary activities such as staff meetings and other committees as assigned.
• Assists in the registration of patients to include verification and confirmation of health insurance coverage.
• Immediately report any situation that may impact safety of patients, visitors and staff.
• Provides front desk coverage as assigned.
• Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.
• Account for all customers in the clinic.
• Provides lobby/waiting room coordination and supervision.
• Serve as liaison between customer and clinic staff.
• Collects 100% of copays daily and correctly balances at the end of each day.
• Coordinates scheduling to include testing.
• Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician.