Patient Service Coordinator (Medical Assistant/Front Office role)

UPMC Mercy Health Center; West Mifflin (Allegheny County); On-site; USD 38,000 - 52,000; Full time

Job summary

UPMC Hillman Cancer Center is seeking a Patient Service Coordinator to join the front desk team and support clinical staff across multiple locations, including West Mifflin, Mercy, Monroeville, and McKeesport.

You will greet patients, verify insurance, collect co-pays, schedule appointments, and assist with vitals, triage, and rooming. The role emphasizes outstanding customer service and collaborative clinic operations.

Responsibilities

• Greet and register patients, schedule appointments, verify insurance, and collect co-pays with excellent customer service.
• Assist providers and clinical staff with patient care, including taking vitals, rooming, triaging patients, stocking supplies, and keeping spaces clean and organized.
• Complete vital signs, coordinate scheduling and testing, and support bone marrow biopsy scheduling across multiple practitioners.

Job description

Join UPMC Hillman Cancer Center as a Patient Service Coordinator!

Do you love working with patients and want to broaden your experience in the front office? If so, our Patient Service Coordinator role could be the perfect fit for you!

What You’ll Do

In this dual role, you’ll combine your clinical expertise with front-office responsibilities to keep our practice running smoothly and deliver an exceptional patient experience. The hire for this position will float to West Mifflin, Mercy, Monroeville, and McKeesport locations.

• Front Office Excellence: Greet and register patients, schedule appointments, verify insurance, and collect co-pays—all while providing outstanding customer service.
• Clinical Support: Assist providers and clinical staff with patient care, including taking vital signs, rooming and triaging patients, stocking supplies, and maintaining clean, organized spaces.

Why You’ll Love This Opportunity

• Expand your skill set and learn new aspects of the healthcare industry while continuing to use your patient care expertise.
• Work in a fast-paced, friendly, and supportive environment where your contributions truly make a difference.
• Enjoy work-life balance with daylight hours, Monday through Friday—no evenings, weekends, or holidays!

If you’re passionate about patient care and eager to grow your career,

Responsibilities

• Completes vital signs, specimen testing and EKGs as needed.
• Organizes daily schedule of patients, greet patients and assigns rooms.
• Orders supplies for unit as necessary.
• Maintains competency requirements.
• Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory.
• Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork.
• Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
• Other Duties as Assigned.
• Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer.
• Anticipates and responds to meet customer needs.
• Respond appropriately to crisis situation as a team member.
• Participates in interdisciplinary activities such as staff meetings and other committees as assigned.
• Assists in the registration of patients to include verification and confirmation of health insurance coverage.
• Immediately report any situation that may impact safety of patients, visitors and staff.
• Provides front desk coverage as assigned.
• Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.
• Account for all customers in the clinic.
• Provides lobby/waiting room coordination and supervision.
• Serve as liaison between customer and clinic staff.
• Collects 100% of copays daily and correctly balances at the end of each day.
• Coordinates scheduling to include testing.
• Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician.