Oncology Front Desk & Patient Services Coordinator

UPMC; Mechanicsburg (Cumberland County); Hybrid; USD 42,000 - 60,000; Full time

Job summary

UPMC's Hillman Cancer Center in Mechanicsburg/Harrisburg area is hiring a Patient Service Coordinator to blend front-office duties with clinical support. You’ll greet patients, register them, verify insurance, schedule appointments, and support providers with care delivery in a fast-paced oncology setting.

This daylight, Monday–Friday role offers a supportive team, opportunities to expand skills in healthcare operations, and a focus on excellent patient experiences, with no evenings, weekends,

Responsibilities

• Completes vital signs, specimen testing and EKGs as needed.
• Organizes daily schedule of patients, greet patients and assigns rooms.
• Orders supplies for unit as necessary.
• Maintains competency requirements.
• Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory.
• Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork.
• Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
• Other Duties as Assigned.
• Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer.
• Anticipates and responds to meet customer needs.
• Respond appropriately to crisis situation as a team member.
• Participates in interdisciplinary activities such as staff meetings and other committees as assigned.
• Assists in the registration of patients to include verification and confirmation of health insurance coverage.
• Immediately report any situation that may impact safety of patients, visitors and staff.
• Provides front desk coverage as assigned.
• Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.
• Account for all customers in the clinic.
• Provides lobby/waiting room coordination and supervision.
• Serve as liaison between customer and clinic staff.
• Collects 100% of copays daily and correctly balances at the end of each day.
• Coordinates scheduling to include testing.
• Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician.

Job description

UPMC's Hillman Cancer Center in Mechanicsburg/Harrisburg area is hiring a Patient Service Coordinator to blend front-office duties with clinical support. You’ll greet patients, register them, verify insurance, schedule appointments, and support providers with care delivery in a fast-paced oncology setting.

This daylight, Monday–Friday role offers a supportive team, opportunities to expand skills in healthcare operations, and a focus on excellent patient experiences, with no evenings, weekends,