Patient Services Coordinator (Front Office)

DCH Health System; Millport, Fayette, Tuscaloosa (AL, AL, AL); On-site; USD 29,000 - 38,000; Full time

Job summary

DCH Health System in Alabama seeks a detail-oriented front desk administrative assistant to manage patient intake, verify insurance, and coordinate front office operations supporting patient care.

The role requires excellent communication, accuracy in handling records and billing deposits, and the ability to handle multiple interruptions. This is an on-site position with standard office duties and privacy expectations.

Qualifications

• High school diploma or GED required.
• At least two years in a health care setting preferred.
• Excellent verbal communication and organizational skills.
• Ability to operate basic office equipment.

Responsibilities

• Greet patients and collect necessary information, including verification of insurance.
• Answer incoming calls and route to appropriate personnel.
• Obtain required prior authorizations and referrals prior to visit/surgery date to ensure proper reimbursement.
• Retrieve and organize patient files, laboratory reports, radiology reports, and other records.
• Collect co-pays, deductibles, and patient balances at time of service as required.
• Schedule clinic appointments, exams, and surgeries as directed by physicians.
• Scan records into the EMR and maintain privacy.
• Contact patients for non-scheduled and missed appointments; communicate with referring providers.
• Schedule tests and exams as directed by medical staff and provide prep information.
• Assist with procurement of office supplies within approved budgets.

Skills

Verbal communication

Attention to detail

Organizational skills

Patient confidentiality

English proficiency

Education

High school diploma or GED

Job description

DCH Health System in Alabama seeks a detail-oriented front desk administrative assistant to manage patient intake, verify insurance, and coordinate front office operations supporting patient care.

The role requires excellent communication, accuracy in handling records and billing deposits, and the ability to handle multiple interruptions. This is an on-site position with standard office duties and privacy expectations.