Patient Services Coordinator - Front Desk Specialist

US Oncology Network-wide Career Opportunities; Cincinnati (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance plans

401K plan

Profit sharing

Paid holidays

Tuition reimbursement

Professional development

Wellness program

Merit raises

Advancement opportunities

Job summary

OHC - Specialists in Cancer and Blood disorders is seeking a Patient Services Coordinator at our Eastgate location in Cincinnati, OH. This full-time role supports front desk operations, patient check-in, and coordination with clinical staff to ensure smooth arrivals.

The position emphasizes compassionate, organized customer service, with responsibilities including scheduling, co-pays, and maintaining a welcoming lobby while upholding HIPAA and confidentiality standards.

Qualifications

• High school diploma or equivalent required.
• Reception or office experience preferred.
• Proficiency with Microsoft Office required.
• Must complete required e-learning courses within 90 days of occupying position.

Responsibilities

• Greets patients and visitors to the office in a prompt, courteous, and professional manner. Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipts.
• Answers, screens, and responds to routine questions; routes calls to appropriate personnel or takes thorough messages. Pages clinical personnel as appropriate. Communicates messages accurately and timely according to procedures.
• Checks patients out after examination. Schedules returning appointments in accordance with provider and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of cancellations and makes notes in patient charts.
• Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines regarding patient records.
• Other duties as requested or assigned.

Skills

Customer service

Reception

Office coordination

Education

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Word

Excel

Job description

OHC - Specialists in Cancer and Blood disorders is seeking a Patient Services Coordinator at our Eastgate location in Cincinnati, OH. This full-time role supports front desk operations, patient check-in, and coordination with clinical staff to ensure smooth arrivals.

The position emphasizes compassionate, organized customer service, with responsibilities including scheduling, co-pays, and maintaining a welcoming lobby while upholding HIPAA and confidentiality standards.