Front Desk Patient Services Coordinator (Oncology)

US Oncology Inc.; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance plans (3)

Dental & Vision plans (2)

401K with company match

Profit sharing for clinical employees

Paid holidays

Generous PTO

Tuition reimbursement

Professional development program

Wellness program

Merit raises

Opportunities for advancement

Job summary

OHC – Specialists in Cancer and Blood disorders, located at Eastgate in Cincinnati, OH, is hiring a Patient Services Coordinator for a 40-hour work week. You will manage front desk operations, check patients in, collect co-pays, schedule follow-ups, and ensure a welcoming environment for patients and families.

The ideal candidate will be compassionate, organized, and possess exceptional customer service skills.

Qualifications

• High school diploma or equivalent required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) required.
• Must successfully complete required e-learning courses within 90 days of occupying position.

Responsibilities

• Greets patients and visitors to the office in a prompt, courteous, and professional manner. Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms.
• Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipts.
• Answers, screens, and responds to routine questions; routes calls to appropriate personnel or takes thorough messages.
• Checks patients out after examination. Schedules returning appointments in accordance with provider and/or office guidelines.

Skills

Receptionist experience

Customer service

Microsoft Office

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

Job description

OHC – Specialists in Cancer and Blood disorders, located at Eastgate in Cincinnati, OH, is hiring a Patient Services Coordinator for a 40-hour work week. You will manage front desk operations, check patients in, collect co-pays, schedule follow-ups, and ensure a welcoming environment for patients and families.

The ideal candidate will be compassionate, organized, and possess exceptional customer service skills.