Oncology Patient Services Coordinator – Front Desk

The US Oncology Network; Cincinnati (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

OHC - Specialists in Cancer and Blood disorders, at Eastgate in Cincinnati, seeks a Patient Services Coordinator. You will be the first point of contact, greeting patients, checking them in, updating demographics, and collecting co-pays while guiding them through paperwork.

Ideal candidates are compassionate, organized, and possess strong customer service and MS Office skills to support front desk operations and coordinate scheduling under HIPAA guidelines.

Qualifications

• High school diploma or equivalent required.
• Receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) required.
• Must complete required e-learning courses within 90 days of hire.

Responsibilities

• Greet patients and visitors, check in, and notify clinical staff of arrivals.
• Collect demographics, insurance info, co-pays, and receipts.
• Answer calls, route inquiries, and relay messages accurately.
• Schedule follow-up appointments and provide directions and details.
• Maintain lobby and filing, ensure HIPAA compliance.

Skills

Customer service

Microsoft Office

Reception experience

E-learning training

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

Job description

OHC - Specialists in Cancer and Blood disorders, at Eastgate in Cincinnati, seeks a Patient Services Coordinator. You will be the first point of contact, greeting patients, checking them in, updating demographics, and collecting co-pays while guiding them through paperwork.

Ideal candidates are compassionate, organized, and possess strong customer service and MS Office skills to support front desk operations and coordinate scheduling under HIPAA guidelines.