Patient Services Coordinator — Front Desk & Scheduling

US Oncology Network-wide Career Opportunities; Winchester (VA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Employer Match

Paid Time Off & Holidays

Life & Disability Insurance

Tuition Reimbursement

Employee Assistance Program

Wellness Programs & Discounts

Professional Development Opportunities

Job summary

Shenandoah Oncology is seeking a Patient Services Representative to greet patients, verify information, and schedule appointments in a fast-paced, onsite healthcare setting. The role supports daily administrative operations and ensures accurate demographic and insurance records while handling co-pays and patient inquiries.

The position emphasizes customer service, strong communication, and organizational skills, with HIPAA compliance and teamwork across the clinic.

Qualifications

• Minimum qualifications include a high school diploma or equivalent.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) is required.
• Preferred qualifications include scheduling/front-office experience and medical office experience.

Responsibilities

• Greets patients and visitors in a courteous, prompt manner and checks in patients.
• Provides and explains intake paperwork and files forms.
• Updates demographics and insurance information in the system and collects co-pays.
• Answers routine questions, routes to staff, and takes messages.
• Schedules returning appointments and provides details to patients.
• Maintains records, checks cancellations, and reschedules as needed.
• Performs general administrative tasks and maintains a neat lobby and supplies.
• Adheres to HIPAA and confidentiality guidelines.

Skills

Customer service

Communication skills

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Shenandoah Oncology is seeking a Patient Services Representative to greet patients, verify information, and schedule appointments in a fast-paced, onsite healthcare setting. The role supports daily administrative operations and ensures accurate demographic and insurance records while handling co-pays and patient inquiries.

The position emphasizes customer service, strong communication, and organizational skills, with HIPAA compliance and teamwork across the clinic.