Patient Services Lead - Front Desk & Care Experience

The US Oncology Network; Winchester (VA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Employer Match

Generous Paid Time Off & Paid Holidays

Life & Disability Insurance

Tuition Reimbursement

Employee Assistance Program

Wellness Programs & Employee Discounts

Professional Development Opportunities

Job summary

Shenandoah Oncology is seeking a Patient Services Supervisor to lead front-office operations, supervise staff, and ensure a welcoming, efficient patient experience. The role focuses on coordinating patient service workflows, addressing inquiries, and supporting administrative processes to deliver exceptional care.

This is a full-time, on-site position with standard weekday hours; compensation ranges from $65,000 to $75,000 per year, depending on experience and qualifications.

Qualifications

• Associate Degree in a healthcare field or at least 5 years of supervisory experience in healthcare.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) required.

Responsibilities

• Plans, organizes, directs, and controls activities related to the front desk (patient registration/cashier) and records management.
• Supervises reconciliation of cash bags daily with fee tickets and arranges for cash pick-up with cash management office.
• Resolves patient inquiries, complaints, or concerns regarding accounts or interactions with staff.
• Reviews and manages budget analysis.
• Runs necessary reports for staff to complete responsibilities.
• Communicates with patient management on operational status for scheduling appointments.
• Reviews and manages merging of patient accounts in the clinical information system.
• Reconciles monthly operations account, processes requests for records and subpoenas, and orders office supplies.
• Supervises staff front office.
• Other duties may be assigned or modified as business needs dictate.

Skills

Supervisory experience

Microsoft Office proficiency

Education

Associate degree in healthcare

Tools

Microsoft Office

Job description

Shenandoah Oncology is seeking a Patient Services Supervisor to lead front-office operations, supervise staff, and ensure a welcoming, efficient patient experience. The role focuses on coordinating patient service workflows, addressing inquiries, and supporting administrative processes to deliver exceptional care.

This is a full-time, on-site position with standard weekday hours; compensation ranges from $65,000 to $75,000 per year, depending on experience and qualifications.