Oncology Patient Services Supervisor

US Oncology Inc.; Winchester (VA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Employer Match

Paid Time Off & Holidays

Life & Disability Insurance

Tuition Reimbursement

Employee Assistance Program

Wellness Programs & Discounts

Professional Development Opportunities

Job summary

Shenandoah Oncology is seeking a Patient Services Supervisor to lead front-office operations, manage patient registrations, and ensure a welcoming, efficient patient experience. This role supervises a team and coordinates daily workflows in a busy oncology practice.

The ideal candidate will have an associate degree in healthcare or equivalent supervisory experience, strong Microsoft Office skills, and the ability to analyze budgets, run reports, and resolve patient concerns to support

Qualifications

• Associate Degree in a healthcare field or at least 5 years of supervisory experience in healthcare.
• Proficiency with Microsoft Office (Outlook, Word, Excel) required.

Responsibilities

• Plans, organizes, directs, and controls activities related to the front desk (patient registration/cashier) and records management.
• Supervises reconciliation of cash bags daily with fee tickets and arranges for cash pick-up with cash management office.
• Resolves patient inquiries, complaints, or concerns regarding accounts or interactions with staff.
• Reviews and manages budget analysis.
• Runs necessary reports for staff to complete responsibilities.
• Communicates with patient management on operational status for scheduling appointments.
• Reviews and manages merging of patient accounts in the clinical information system.
• Reconciles monthly operations account, processes requests for records and subpoenas, and orders office supplies.
• Supervises staff front office.
• Other duties may be assigned or modified as business needs dictate.

Skills

Microsoft Office

Education

Associate degree in healthcare

Job description

Shenandoah Oncology is seeking a Patient Services Supervisor to lead front-office operations, manage patient registrations, and ensure a welcoming, efficient patient experience. This role supervises a team and coordinates daily workflows in a busy oncology practice.

The ideal candidate will have an associate degree in healthcare or equivalent supervisory experience, strong Microsoft Office skills, and the ability to analyze budgets, run reports, and resolve patient concerns to support