Patient Services Coordinator — Front Desk & Scheduling

MyMichigan Medical Group; Midland (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

MyMichigan Health seeks a front-line receptionist to support the genetic counseling team with clerical and patient intake tasks. You will handle calls, scheduling, registrations, address insurance verification, demographics, and family history collection prior to visits.

Committed to HIPAA privacy and quality customer service, you will work in a fast-paced clinic using Epic and CRA, ensuring accurate records and smooth patient flow throughout the day.

Qualifications

• High school diploma or GED required.
• Associate degree preferred.
• Two years in a medical office or similar setting is typical.

Responsibilities

• Answer genetic counseling patient phone calls and assist with schedule changes.
• Verify and update patient information, including family cancer history, before appointments.
• Schedule patient appointments and coordinate with genetic counselors using CRA and Epic.
• Complete clerical duties for genetic counseling appointments.
• Prepare paperwork for testing and schedule post-counseling testing.

Skills

Customer service

Interpersonal skills

Keyboarding

Computer skills

HIPAA awareness

Education

High school diploma or GED

Associate degree preferred

Tools

Epic

CRA

Job description

MyMichigan Health seeks a front-line receptionist to support the genetic counseling team with clerical and patient intake tasks. You will handle calls, scheduling, registrations, address insurance verification, demographics, and family history collection prior to visits.

Committed to HIPAA privacy and quality customer service, you will work in a fast-paced clinic using Epic and CRA, ensuring accurate records and smooth patient flow throughout the day.