Patient Services Coordinator – Front Desk & Scheduling

Family Allergy & Asthma; Louisville (KY); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Family Allergy & Asthma is seeking a Front Office Coordinator in Louisville, KY to manage front desk operations including patient check-in/out, insurance processing, payments, and scheduling. The role supports HIPAA compliance and coordinates with satellite clinics as needed.

The ideal candidate will have a High School Diploma, strong computer and customer service skills, and a valid driver’s license. Travel to satellite locations may be required; this is a fast-paced clinic-facing position.

Qualifications

• High School Diploma or equivalent.
• Strong computer skills.
• Previous customer service experience.
• Valid Driver’s License required.
• Ability to travel to satellite offices, as needed.
• Must be a quick learner, organized, and team oriented.

Responsibilities

• Check patients in and out.
• Copy/scan insurance cards.
• Take patient photo.
• Collect co-pays and deductibles.
• Post payments to patient account.
• Encourage portal utilization.
• Ensure that all required consent forms are signed.
• Balance all money collected at the end of day and prepare deposit.
• Answer telephone, handle all calls appropriately, and schedule appointments for new and existing patients.
• Enter patient demographics, insurance, and referral information into IMS.
• Prepare front desk prior to the start of clinic: confirm benefits on all testing patients, print schedules, unroll phones (if applicable), prepare all paperwork, and check messages.
• Scan testing sheets and all other paperwork as needed.
• Cancel and reschedule appointments as needed.
• Keep up with medical records requests, medical records phone messages and reminders, chart views, and scan old charts into IMS as requested.
• Process Allergy Zone purchases.
• Maintain and follow HIPAA policies and procedures.
• Travel to satellite clinics as scheduled.

Skills

Fluent English

Safety documents reading

Verbal & written comms

Education

High School Diploma

Job description

Family Allergy & Asthma is seeking a Front Office Coordinator in Louisville, KY to manage front desk operations including patient check-in/out, insurance processing, payments, and scheduling. The role supports HIPAA compliance and coordinates with satellite clinics as needed.

The ideal candidate will have a High School Diploma, strong computer and customer service skills, and a valid driver’s license. Travel to satellite locations may be required; this is a fast-paced clinic-facing position.