Remote Billing & Patient Services Specialist

Family-Allergy-; Louisville (KY); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Family Allergy & Asthma in Louisville, KY seeks a Billing Customer Service Representative to handle patient and insurance inquiries, review statements, and assist the billing team with processing and reprocessing claims. The role requires a High School Diploma, 2+ years of medical billing experience, proficiency with MS Office and Adobe, and good communication skills.

Bilingual Spanish is preferred. Work schedule is Monday–Friday, 8:00 a.m.–5:00 p.m., with on-site and potential hybrid options

Qualifications

• High School Diploma or equivalent is required.
• 2+ years of experience in medical billing.
• Proficiency with MS Office (Excel, Word, Outlook, TEAMS) and Adobe.
• Bilingual - Spanish preferred.
• Knowledge of insurance deductibles, copays and coinsurance and medical terminology/coding (ICD-10, CPT).

Responsibilities

• Receive incoming calls from patients and insurance carriers about EOBs, patient responsibility, and billing questions.
• Provide excellent customer service by reviewing bills/EOBs and educating patients on their responsibility.
• Resolve address issues and patient correspondence without transfers.
• Process payments on accounts and handle patient payments and inquiries.
• Assist in filing secondary paper claims and access insurance explanation of benefits as needed.
• Route faxes and documents to billing staff daily.
• Support reminders and task management within the billing department.
• Cross-train in different billing areas as needed by management.
• Assist in various billing projects as requested by management.

Skills

English fluency

Customer service

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Adobe Acrobat

TEAMS

Job description

Family Allergy & Asthma in Louisville, KY seeks a Billing Customer Service Representative to handle patient and insurance inquiries, review statements, and assist the billing team with processing and reprocessing claims. The role requires a High School Diploma, 2+ years of medical billing experience, proficiency with MS Office and Adobe, and good communication skills.

Bilingual Spanish is preferred. Work schedule is Monday–Friday, 8:00 a.m.–5:00 p.m., with on-site and potential hybrid options