Patient Services Coordinator: Front Desk & Revenue Cycle

Novant Health; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Day-one benefits

Tuition assistance

Paid time off

Parental leave

Retirement match

Well-being resources

Job summary

Novant Health is seeking an accommodating Front Desk/Medical Office Clerk to greet patients, verify demographics, collect copays, and support scheduling and registration processes. The role emphasizes accuracy, confidentiality, and teamwork within a busy medical office.

Ideal candidates will have a minimum of one year of clerical experience in a medical setting, strong communication skills, and proficiency with EPIC or equivalent medical office software. A High School Diploma or GED is required.

Qualifications

• High School Diploma or GED is required.
• One year of clerical experience in medical office setting is required.
• Other related experience may be considered in lieu of medical office experience.
• Knowledge of medical office software and EPIC systems is advantageous.
• Detailed knowledge of billing and payor requirements is beneficial.

Responsibilities

• Provide front desk and patient registration support, welcoming patients and collecting balances accurately.
• Manage scheduling, check-in/check-out, and follow-up appointment coordination.
• Support revenue cycle activities, including charge review and denial resolution.
• Perform general clerical tasks and assist with clinic operations as needed.
• Promote a collaborative, patient-centered environment and maintain professional standards.

Skills

Patient registration

Communication

Teamwork

Confidentiality

Problem solving

Time management

Medical terminology

Education

High School Diploma or GED

Tools

EPIC

Job description

Novant Health is seeking an accommodating Front Desk/Medical Office Clerk to greet patients, verify demographics, collect copays, and support scheduling and registration processes. The role emphasizes accuracy, confidentiality, and teamwork within a busy medical office.

Ideal candidates will have a minimum of one year of clerical experience in a medical setting, strong communication skills, and proficiency with EPIC or equivalent medical office software. A High School Diploma or GED is required.