Patient Services Coord III - Front Desk & Billing

Novant Health; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Day-one benefits

Tuition assistance

Predictable schedule

Paid time off

Retirement match

Well-being resources

Job summary

Novant Health in Charlotte, NC seeks a front desk and patient registration specialist to welcome patients, verify demographics and insurance, collect copays, and ensure accurate documentation. You will support scheduling, reverification, charge review, and daily close processes, collaborating with providers and revenue cycle teams to resolve billing issues and maintain smooth clinic operations.

The role requires a high school diploma or GED with healthcare clerical experience, strong

Qualifications

• High school diploma or GED required.
• At least 1 year of clerical experience in a medical office preferred.
• Knowledge of medical office software and EPIC systems is essential.
• Excellent verbal and written communication, strong organizational and problem‑solving skills.

Responsibilities

• Greet patients and manage front desk tasks with professionalism.
• Verify and update patient demographics and insurance information; collect copays.
• Support scheduling, check-in/check-out, reverification, and daily cash posting.
• Assist with charge review, denials, and coordination with revenue cycle teams.
• Cross-train across administrative functions to maintain clinic operations.

Skills

Front desk

Patient registration

Communication

Organization

Teamwork

Confidentiality

Problem solving

Education

High School Diploma or GED

Tools

EPIC

Job description

Novant Health in Charlotte, NC seeks a front desk and patient registration specialist to welcome patients, verify demographics and insurance, collect copays, and ensure accurate documentation. You will support scheduling, reverification, charge review, and daily close processes, collaborating with providers and revenue cycle teams to resolve billing issues and maintain smooth clinic operations.

The role requires a high school diploma or GED with healthcare clerical experience, strong