Patient Services Coordinator — Front Desk & Billing

Novant Health; Matthews (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Day one medical, dental & vision

Pre-paid tuition

Predictable schedule

Paid time off

Parental leave

Retirement savings with company match

Well-being resources

Job summary

Novant Health is seeking an organized medical office clerk to support front desk operations in Matthews, NC. You will welcome patients, verify demographics and insurance, collect copays, and help with scheduling, check-in, and check-out processes.

The role involves revenue cycle support using EPIC, charge review, reverification, and cash posting, plus general administrative duties. A collaborative, patient-centered approach is essential for success.

Qualifications

• High School Diploma or GED required.
• One year of clerical experience in a medical office is required; related experience may be considered.
• Knowledge of EPIC systems and billing requirements; ability to handle confidential information.
• Excellent verbal communication and organizational skills; ability to work with changing priorities.
• Ability to interact with diverse individuals and teams.

Responsibilities

• Greet patients and verify demographics and insurance, collect copays.
• Schedule, check-in, check-out, and follow-up appointment scheduling.
• Support revenue cycle with charge review, reverification, and cash posting.
• Provide general clerical tasks and cross-train across admin functions.
• Promote patient-centered environment through teamwork and process improvement.

Skills

Verbal communication

Teamwork

Confidentiality

Organizational skills

Initiative

Education

High School Diploma or GED

Tools

EPIC systems

Billing software

Scheduling software

Job description

Novant Health is seeking an organized medical office clerk to support front desk operations in Matthews, NC. You will welcome patients, verify demographics and insurance, collect copays, and help with scheduling, check-in, and check-out processes.

The role involves revenue cycle support using EPIC, charge review, reverification, and cash posting, plus general administrative duties. A collaborative, patient-centered approach is essential for success.