Patient Services Coordinator – Front Desk

Parallax Center, Inc.; New York (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

Parallax Center, Inc. in New York seeks an Office Coordinator to work directly with patients and staff, coordinating service delivery and clinic operations.

You will maintain a cooperative attitude and support staff needs while ensuring smooth front desk functions. You will greet patients, collect insurance details, route calls, schedule and document appointments, collect copays, maintain EMR records, and assist with billing and transportation coordination.

Responsibilities

• Coordinates service delivery and office operations with patients and staff
• Greet patients and obtain necessary information; direct visitors as needed
• Handle incoming calls, route to appropriate staff, and relay messages
• Maintain logs of calls and actions; coordinate with Clinical, Billing, and Operations
• Perform routine clerical tasks and manage communications (mail, faxes, emails)
• Assist with intake referrals, verify insurance, and document treatment dates
• Schedule, confirm, and document patient appointments
• Collect deductibles and co-pays; coordinate with Billing and Operations on payment issues
• Maintain Excel records for copayments, referrals, and medications
• Assist with transportation requests and MetroCard tracking
• Verify Medicaid eligibility on a semi-monthly basis; monitor attendance sheets
• Ensure lab orders and urine toxicology requisitions are printed
• Notify clinical staff of outstanding issues or grievances; support opening protocols
• Participate in meetings and ongoing professional development
• Promote a positive image of Parallax Center to patients and staff
• Coordinate coverage at the front desk and coordinate lunch break timing
• Assist billing with IOP and Detox authorizations; track intakes for outpatient and detox schedules

Job description

Parallax Center, Inc. in New York seeks an Office Coordinator to work directly with patients and staff, coordinating service delivery and clinic operations.

You will maintain a cooperative attitude and support staff needs while ensuring smooth front desk functions. You will greet patients, collect insurance details, route calls, schedule and document appointments, collect copays, maintain EMR records, and assist with billing and transportation coordination.