Patient Services Coordinator — Front Desk

BEHAVIORAL HEALTH PRACTICE SERVICES; Evansville (IN); In loco; USD 24.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

AD&D

Short/Long-term disability

Life insurance

401k with employer match

Parental leave

Paid time off

Holiday pay

Employee Assistance Program

Descrizione del lavoro

LifeStance Health Evansville location is seeking a Practice Coordinator to manage front office daily activities, ensuring quality service for in-person and remote patients and clinicians. This role supports patient experience, billing workflows, scheduling, and coordination with clinicians to maintain smooth operations.

Starting at $21.00/hour, plus quarterly bonus potential; benefits include medical, dental, vision, AD&D, disability, life insurance, 401(k) with employer match, parental leave,

Competenze

• Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
• Ability to work independently and as a team member.
• Strong communication skills, both written and verbal.
• Proficient in using Computer Software Applications (Microsoft Office & EMRs).
• Comfortable handling sensitive and confidential Information (HIPAA).
• High School or equivalent required, associates/bachelor's degree preferred.

Mansioni

• Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
• Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.
• General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
• Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
• Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
• Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
• Provide support to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.
• Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.
• Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
• Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or elevate for assistance.
• Collect all in-person and telehealth co-payments and account balances at the time of service.
• Complete insurance eligibility verification and reach out to patients to resolve any issues.

Conoscenze

multitask

independence and teamwork

strong communication

Microsoft Office & EMRs

HIPAA compliance

Formazione

High School or equivalent; associates/bachelor's preferred

Descrizione del lavoro

LifeStance Health Evansville location is seeking a Practice Coordinator to manage front office daily activities, ensuring quality service for in-person and remote patients and clinicians. This role supports patient experience, billing workflows, scheduling, and coordination with clinicians to maintain smooth operations.

Starting at $21.00/hour, plus quarterly bonus potential; benefits include medical, dental, vision, AD&D, disability, life insurance, 401(k) with employer match, parental leave,