Patient Services Coordinator - Flexible Schedule & Growth

Center for Vein Restoration; Gahanna (OH); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

401k Program

PTO + 8 paid holidays

Bonus eligibility

Job summary

Center for Vein Restoration is seeking a Patient Service Representative to welcome patients, check in/out, and manage scheduling and payments across the Gahanna and Grove City CVR clinics.

The role emphasizes HIPAA compliance, accurate demographic/procedure input into NextGen, and coordination of precertifications with the Precertification Department. Travel to CVR Clinics is required and some remote Fridays may be available.

Qualifications

• Minimum 1 year administrative or customer service experience, preferably in a medical setting.
• Must have reliable transportation to clinics that may not be accessible by public transportation.
• Must be able to travel to CVR Clinics.

Responsibilities

• Greet patients in a friendly and professional manner and check in/out.
• Ensure that all CVR policies and procedures are distributed, understood, and implemented by all assigned center staff members.
• Ensure compliance in all assigned centers that all patient charts are up to date, HIPAA compliant, proper input of demographics, procedures, payments into NextGen.
• Review scheduling and financial responsibilities and referrals with each patient throughout care.
• Send precertification forms at the close of business daily to the Precertification Department to account for all patients that require authorization prior to services being rendered
• Ensure that daily close tasks are completed, including fee tickets, billing tasks and operative notes
• Review future schedules to confirm that all patients have been preauthorized for treatment
• Obtain all new patient forms and update in NextGen/EHR; ensure patient records are up to date in EHR/NextGen
• Collect necessary paperwork for patient appointments such as authorizations, referrals, etc.
• Collect copays and patient balances at time of service
• Schedule and confirm appointments; collect email addresses from patients

Skills

Customer service

Administrative support

Tools

NextGen

Job description

Center for Vein Restoration is seeking a Patient Service Representative to welcome patients, check in/out, and manage scheduling and payments across the Gahanna and Grove City CVR clinics.

The role emphasizes HIPAA compliance, accurate demographic/procedure input into NextGen, and coordination of precertifications with the Precertification Department. Travel to CVR Clinics is required and some remote Fridays may be available.