Patient Services Coordinator - Eye Care

WorkWave Staff; City of Olean (NY); On-site; USD 28,000 - 36,000; Full time

Job summary

WorkWave Staff in Olean, NY is seeking a friendly receptionist for an eye care facility to manage the front desk, greet patients, check them in and out, and direct inquiries to the appropriate team members.

The role focuses on patient service, accurate record keeping, privacy compliance, appointment scheduling, and supporting smooth clinic operations. Prior healthcare administrative experience and familiarity with eye care systems are preferred.

Qualifications

• Experience in receptionist/administrative support in healthcare.
• Strong communication and interpersonal skills with diverse patient populations.
• Proficiency with office management software, scheduling systems, and standard productivity tools.
• Excellent organizational skills and data entry accuracy.
• Ability to remain calm and professional in a fast-paced clinical setting.
• High school diploma; medical administration certification preferred.
• Knowledge of medical terminology and patient privacy practices is desirable.

Responsibilities

• Greet patients warmly and manage check-in and check-out efficiently.
• Handle incoming calls and direct inquiries to clinical or admin staff.
• Maintain patient records and schedule appointments in the eye care system.
• Protect patient confidentiality and privacy in all actions.
• Coordinate insurance verification and pre-appointment preparations.
• Address patient concerns and escalate to senior staff when needed.
• Keep reception area organized, clean, and professional.

Skills

Reception experience

Interpersonal communication

Data entry accuracy

Calm under pressure

Attention to detail

Education

High school diploma

Medical administration certification

Tools

Scheduling software

Eye care management system

Office productivity tools

Job description

WorkWave Staff in Olean, NY is seeking a friendly receptionist for an eye care facility to manage the front desk, greet patients, check them in and out, and direct inquiries to the appropriate team members.

The role focuses on patient service, accurate record keeping, privacy compliance, appointment scheduling, and supporting smooth clinic operations. Prior healthcare administrative experience and familiarity with eye care systems are preferred.