Receptionist

WorkWave Staff; City of Olean (NY); Presencial; USD 28 000 - 36 000; Tempo integral

Resumo da oferta

WorkWave Staff in Olean, NY is seeking a friendly receptionist for an eye care facility to manage the front desk, greet patients, check them in and out, and direct inquiries to the appropriate team members.

The role focuses on patient service, accurate record keeping, privacy compliance, appointment scheduling, and supporting smooth clinic operations. Prior healthcare administrative experience and familiarity with eye care systems are preferred.

Qualificações

• Experience in receptionist/administrative support in healthcare.
• Strong communication and interpersonal skills with diverse patient populations.
• Proficiency with office management software, scheduling systems, and standard productivity tools.
• Excellent organizational skills and data entry accuracy.
• Ability to remain calm and professional in a fast-paced clinical setting.
• High school diploma; medical administration certification preferred.
• Knowledge of medical terminology and patient privacy practices is desirable.

Responsabilidades

• Greet patients warmly and manage check-in and check-out efficiently.
• Handle incoming calls and direct inquiries to clinical or admin staff.
• Maintain patient records and schedule appointments in the eye care system.
• Protect patient confidentiality and privacy in all actions.
• Coordinate insurance verification and pre-appointment preparations.
• Address patient concerns and escalate to senior staff when needed.
• Keep reception area organized, clean, and professional.

Conhecimentos

Reception experience

Interpersonal communication

Data entry accuracy

Calm under pressure

Attention to detail

Formação académica

High school diploma

Medical administration certification

Ferramentas

Scheduling software

Eye care management system

Office productivity tools

Descrição da oferta de emprego

Olean, United States | Posted on 09/17/2026

We are seeking a dedicated and personable individual to serve as the primary point of contact for our health care facility, specifically within the eye care sector. In this pivotal role, the successful candidate will manage front-desk operations, ensuring a seamless and welcoming experience for patients seeking vision services. This position is essential for maintaining efficient clinic workflows, fostering positive patient relationships, and upholding the high standards of care associated with our organization. The ideal applicant will possess a strong foundation in administrative support combined with a genuine interest in the health care industry.

Responsibilities

• Greet patients warmly and facilitate the check-in and check-out processes with efficiency and courtesy.
• Manage incoming telephone calls, directing inquiries to appropriate clinical or administrative staff members.
• Maintain accurate patient records and schedule appointments within the eye care management system.
• Handle sensitive patient information with strict adherence to confidentiality and privacy regulations.
• Coordinate logistics for patient visits, including insurance verification and pre-appointment preparations.
• Address patient concerns and questions promptly, escalating complex issues to senior management when necessary.
• Ensure the reception area remains organized, clean, and conducive to a professional environment.

Requirements

Requirements:

• Proven experience in a receptionist or administrative support role, preferably within the health care or eye care industry.
• Exceptional interpersonal and communication skills, with the ability to interact effectively with diverse patient populations.
• Proficiency in office management software, scheduling systems, and standard productivity tools.
• Strong organizational abilities with a keen attention to detail in data entry and record keeping.
• Demonstrated capacity to remain calm and professional in a fast-paced clinical setting.
• High school diploma or equivalent; additional certification in medical administration is a plus.
• Knowledge of basic medical terminology and patient privacy protocols is highly desirable.