Patient Services Coordinator - ENT Clinic

Henry Ford Health; Jackson (MI); On-site; USD 21,000 - 26,000; Full time

Job summary

Henry Ford Health’s Jackson hospital campus is seeking a Clinic Service Representative. You will be the first point of contact for patients, handling check-in, insurance verification, and financial discussions to ensure a smooth visit.

In a fast-paced clinic, you will support registration, patient flow, and front-desk operations while delivering compassionate service to patients and staff. This role emphasizes accuracy, teamwork, and patient-centered care.

Qualifications

• High School Diploma or equivalent.
• Ability to perform calculations and complete forms.
• Strong interpersonal skills for communicating with diverse populations.
• Basic computer skills including email and systems login.
• Dependable, punctual, and able to work in a team.

Responsibilities

• Greet and check in patients with accurate registration and insurance verification.
• Handle cash collections and discuss general financial responsibilities with patients.
• Reconcile patient charts and manage discharge processes efficiently.
• Provide excellent customer service to patients, visitors, and medical staff in person and over the phone.
• Work collaboratively in a fast-paced environment with multiple tasks and interruptions.

Education

High School Diploma or equivalent

Job description

Henry Ford Health’s Jackson hospital campus is seeking a Clinic Service Representative. You will be the first point of contact for patients, handling check-in, insurance verification, and financial discussions to ensure a smooth visit.

In a fast-paced clinic, you will support registration, patient flow, and front-desk operations while delivering compassionate service to patients and staff. This role emphasizes accuracy, teamwork, and patient-centered care.