Patient Care & Clinic Registration Specialist

Henry Ford Health; Royal Oak (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health in Royal Oak, MI is seeking a Clinic Service Representative to serve as the first point of contact for patients, handling registration, insurance verification, and financial discussions. The role supports clinic staff and providers by ensuring accurate data entry and smooth check-in/check-out processes.

Ideal candidates will have a high school diploma, strong customer service skills, and the ability to multitask in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• Ability to perform calculations, complete forms, and utilize computer information systems.
• Strong interpersonal skills for effective communication with patients, staff, and visitors.
• Demonstrated ability to multitask in a fast-paced environment.
• Basic computer skills including navigating software and email.

Responsibilities

• Greet and check in patients, ensuring accurate registration and insurance verification.
• Handle cash collections and discuss general financial responsibilities with patients.
• Reconcile patient charts and manage discharge processes efficiently.
• Provide excellent customer service to patients, visitors, and clinic staff in person and over the phone.
• Work collaboratively in a fast-paced environment, managing multiple tasks with frequent interruptions.
• Support team members and contribute to a culture of service excellence.

Skills

Interpersonal skills

Multitasking

Calculations & forms

Computer literacy

Registration processes

Education

High School Diploma or equivalent

Tools

Electronic systems (EHR)

Job description

Henry Ford Health in Royal Oak, MI is seeking a Clinic Service Representative to serve as the first point of contact for patients, handling registration, insurance verification, and financial discussions. The role supports clinic staff and providers by ensuring accurate data entry and smooth check-in/check-out processes.

Ideal candidates will have a high school diploma, strong customer service skills, and the ability to multitask in a fast-paced environment.