Patient Services Coordinator – Dental Clinic (Hybrid)

Gamma Phi Omega International; Ann Arbor (MI); On-site; USD 40,000 - 52,000; Full time

Job summary

University of Michigan School of Dentistry in Ann Arbor is seeking a Patient Services Assistant (Temp) to manage incoming calls, schedule appointments, and support patients and student clinicians. The role emphasizes HIPAA-compliant handling of patient information and professional, courteous service to patients and campus staff.

The position requires a high school diploma and preferably 1 year of customer service experience.

Qualifications

• Graduation from high school or equivalent combination of education and experience.
• 1 year of customer service experience preferred.

Responsibilities

• Answer incoming phone calls and respond to patient inquiries related to clinic appointments and services.
• Schedule, reschedule, and cancel patient appointments.
• Coordinate with student providers and clinic staff to align appointments and cases.
• Maintain patient confidentiality and data security per HIPAA guidelines.

Skills

Customer service

Phone communication

Scheduling experience

Education

High school diploma or equivalent

Tools

Scheduling system

Job description

University of Michigan School of Dentistry in Ann Arbor is seeking a Patient Services Assistant (Temp) to manage incoming calls, schedule appointments, and support patients and student clinicians. The role emphasizes HIPAA-compliant handling of patient information and professional, courteous service to patients and campus staff.

The position requires a high school diploma and preferably 1 year of customer service experience.