Dental Clinic Patient Services Specialist - Hybrid Eligible

Kappaalphapsi1911; Ann Arbor (MI); Hybrid; USD 34,000 - 42,000; Full time

Job summary

The University of Michigan School of Dentistry in Ann Arbor, MI is seeking a temporary Patient Services Assistant to manage front-desk calls, schedule appointments, and support students and clinic staff. This role emphasizes patient communication, data accuracy, and HIPAA compliance to ensure smooth clinic operations.

Responsibilities include handling inquiries, updating records, and coordinating with providers while upholding a courteous and professional demeanor in a busy dental education

Qualifications

• Minimum of a high school diploma or equivalent required.
• Excellent customer service and communication skills essential.
• Experience with patient scheduling and HIPAA guidelines preferred.

Responsibilities

• Handle incoming calls and respond to patient inquiries about appointments and services.
• Schedule, reschedule, and cancel patient appointments according to clinic availability and student schedules.
• Enter and update patient information accurately in the scheduling system.
• Maintain patient confidentiality in line with HIPAA requirements and escalate complex issues when needed.

Skills

Customer service

Phone management

Scheduling

HIPAA compliance

Education

High school diploma

Job description

The University of Michigan School of Dentistry in Ann Arbor, MI is seeking a temporary Patient Services Assistant to manage front-desk calls, schedule appointments, and support students and clinic staff. This role emphasizes patient communication, data accuracy, and HIPAA compliance to ensure smooth clinic operations.

Responsibilities include handling inquiries, updating records, and coordinating with providers while upholding a courteous and professional demeanor in a busy dental education