PATIENT SERVICES ASST (TEMP)

Gamma Phi Omega International; Ann Arbor (MI); On-site; USD 40,000 - 52,000; Full time

Job summary

University of Michigan School of Dentistry in Ann Arbor is seeking a Patient Services Assistant (Temp) to manage incoming calls, schedule appointments, and support patients and student clinicians. The role emphasizes HIPAA-compliant handling of patient information and professional, courteous service to patients and campus staff.

The position requires a high school diploma and preferably 1 year of customer service experience.

Qualifications

• Graduation from high school or equivalent combination of education and experience.
• 1 year of customer service experience preferred.

Responsibilities

• Answer incoming phone calls and respond to patient inquiries related to clinic appointments and services.
• Schedule, reschedule, and cancel patient appointments.
• Coordinate with student providers and clinic staff to align appointments and cases.
• Maintain patient confidentiality and data security per HIPAA guidelines.

Skills

Customer service

Phone communication

Scheduling experience

Education

High school diploma or equivalent

Tools

Scheduling system

Job description

# PATIENT SERVICES ASST (TEMP)University of MichiganAnn Arbor, MIFull-TimeSep 26, 2026Education## Job Description## How to ApplyA cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.## Job SummaryThe University of Michigan School of Dentistry, founded in 1875 in Ann Arbor, is a top-ranked, world-renowned institution for dental education, research, and clinical care. It consistently ranks among the top dental schools globally, offering DDS, dental hygiene, and advanced graduate programs, including a unique program for internationally trained dentists.## Responsibilities\\***Phone Management/Scheduling*** Answer incoming phone calls and respond to patient inquiries related to student clinic appointments, services, and availability* Schedule, reschedule, and cancel patient appointments based on clinic availability and dental student schedules* Assist with outbound calls for appointment reminders, follow-ups, or waitlist management* Accurately enter and update patient and appointment information in the scheduling system**Student Support*** Coordinate with student providers, and clinic administrators to ensure proper appointment alignment and case assignments* Provide general information about the dental clinic's services and student provider process**Administrative/Customer Service*** Follow HIPAA guidelines to maintain patient confidentiality and data security* Identify and escalate complex issues to the appropriate supervisor or department* Maintain a courteous, professional demeanor with all patients and internal stakeholders## Required Qualifications\\** Graduation from high school or an equivalent combination of education and experience.## Desired Qualifications\\** 1 year of customer service experience.## Modes of WorkPositions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.## Work LocationsSchool of Dentistry, 1011 N. University Ave, Ann Arbor, MI 48109## Additional InformationWe are committed to maintaining a safe and healthy work environment for everyone. As part of the onboarding process, all candidates are required to submit their immunization records to Occupational Health Services (OHS) prior to their appointment start date to verify their immunization status. The process includes completing a two-step TB test for all new hires and providing proof of Hepatitis B immunization for clinic-facing roles. Additional immunizations may be necessary based on public health guidance or specific job responsibilities.## Background ScreeningThe University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.## Application DeadlineJob openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.## U-M EEO StatementThe University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.