Patient Services Coordinator - Ambulatory Business Services

MD Anderson Cancer Center

Conroe (TX)

On-site

USD 40,000 - 60,000

Full time

14 days+

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Job summary

A leading healthcare provider in Conroe, TX, seeks a Patient Services Coordinator to manage patient scheduling and ensure quality care. The ideal candidate will have strong customer service skills and at least three years in healthcare administration. This full-time position offers a salary ranging from $40,000 to $60,000 depending on experience, and requires collaboration with medical staff to optimize patient flow.

Qualifications

Three years of relevant work experience required; additional education may substitute.
Experience in a patient care or healthcare administration preferred.

Responsibilities

Coordinate patient scheduling and clinic flow.
Maintain physician templates and quality patient care.
Ensure medical records availability for patient care.

Skills

Customer service skills

Scheduling appointments

Data management

Communication skills

Education

High School Diploma or equivalent

Certification in allied health field

Job description

Overview

Patient Services Coordinator - Ambulatory Business Services. MD Anderson provides cancer care at several convenient locations throughout the Greater Houston Area and collaborates with community hospitals and health systems nationwide through MD Anderson Cancer Network. MD Anderson provides medical oncology, radiation oncology and surgical oncology services along with a range of supportive programs at all of its Greater Houston area locations. While MD Anderson - The Woodlands treats all types of cancers, the faculty has particular expertise in the diagnosis, treatment and management of the following cancers: Breast; Colorectal; Dermatology and skin; Endocrine; Genitourinary; Gynecologic; Head and neck; Neurologic; Thoracic.

Ideal candidate will have experience in a patient care or healthcare administration scheduling appointments, expediting clinic flow and providing direct customer service to patients.

Summary

To provide and coordinate all tasks associated with patient services within the Regional Care Centers. This includes, but is not limited to, patient scheduling in OneConnect, physician and clinic template maintenance, expediting clinic flow, processing the accurate completion of all clinic activities, collection of co-pays through I-payment, and other tasks as delegated by the Clinical Administrative Director, Nurse Manager or designee.

Key Functions

Interpret and coordinate physicians' orders to schedule diagnostic tests, procedures, treatments, Brachytherapy, and physician appointments.
Collaborate with clinic management to maintain physician templates to minimize waiting times for physicians and patients.
Ensure quality patient care in relation to prescribed diagnosis, treatment, and other directives from physicians, nurses, and/or administrators.
Convey appointment information to patients in a timely manner in person, by telephone, or in writing; provide information regarding schedules and preparations for ancillary appointments.
Direct patients scheduled for diagnostic tests, treatment, or other services using a clear and understandable voice.
Manage and facilitate the complete patient scheduling process to ensure clinic operations and resources meet standards of customer service and quality patient care; monitor and expedite clinic flow.
Receive multiple telephone calls from internal/external customers; direct calls appropriately in an expedient, courteous and friendly manner; take accurate and complete messages.
Maintain security and confidentiality of patient information at all times; advise patients/family members of available services and use appropriate customer service skills when interacting with staff, patients and external customers.
Update and revise demographic, financial and insurance information as necessary; collect co-payments as appropriate.
Ensure medical records are available for patient care; order, follow up, and obtain medical records as needed; scan documents to HIMS per RCC policy; prepare therapy charts for simulation and treatment visits; retrieve test results and prepare necessary forms; verify patient matching on film folders.
Handle items weighing up to 30 pounds as needed; assist in maintaining a safe environment for patients, co-workers and visitors; adhere to universal precautions and asepsis principles; support patient safety and institutional standards (JCAHO).
Maintain a professional and positive attitude; use time efficiently and demonstrate initiative to undertake additional tasks.
Obtain vital signs on patients and communicate results to the nurse, mid-level practitioner, or physician.

Education

Required: High School Diploma or equivalent.

Preferred: Certification in allied health field.

Experience

Required: Three years of relevant work experience. May substitute additional education for required experience on a one-to-one basis.

Preferred: Experience in a patient care or healthcare administration setting scheduling appointments, expediting clinic flow and providing direct customer service to patients.

Other

Required: Must pass pre-employment skills test as required and administered by Human Resources.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. EEO statements

Additional Information