Patient Services Coordinator - Leukemia Unit

MD Anderson Cancer Center; Houston (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Paid time off

Retirement plan

Tuition benefits

Educational opportunities

Recognition programs

Job summary

A leading cancer center in Texas seeks a Patient Services Coordinator for the Leukemia Unit to support advanced oncology care. Responsibilities include managing patient scheduling, ensuring confidentiality, and providing excellent customer service. Ideal candidates should possess a High School Diploma or equivalent, with a preference for an Associate's degree and significant experience in relevant roles. The position demands professionalism, strong communication skills, and the ability to maintain crucial patient information. The role is 100% on-site with rotating shifts.

Qualifications

• 3 years of relevant work experience required.
• Ability to manage patient appointments effectively.
• Must maintain security and integrity of patient information.

Responsibilities

• Coordinate physician orders for diagnostic tests and appointments.
• Convey appointment details to patients and provide instructions.
• Monitor scheduling processes for optimal clinic operations.

Skills

Patient scheduling

Customer service

Confidentiality

Communication

Education

High School Diploma or Equivalent

Associate's Degree

Job description

Patient Services Coordinator - Leukemia Unit

The University of Texas MD Anderson Cancer Center is a leading cancer center. The Patient Services Coordinator in the inpatientology Service supports advanced oncology care for adult patients with leukemia, myeloma, lymphoma, and mycosis fungoides. This role focuses on scheduling, patient flow, and administrative support to ensure high-quality patient care.

Shift: 100% on-site, 7am‑7pm with rotating weekends and holidays.Summary

The primary purpose of the Patient Services Coordinator is to provide and coordinate all tasks associated with patient services within an ambulatory setting; including but not limited to patient scheduling, physician & clinic template maintenance, expediting clinic flow, obtaining vital signs and preparing exam rooms, processing charge capture activities, and assisting in managed care patient authorization.

Responsibilities

• Interpret and coordinate physician orders to schedule diagnostic tests, procedures, treatments, and appointments; collaborate with clinic management to maintain physician templates for efficient patient flow.
• Clearly convey appointment information to patients in person, by telephone, or in writing; provide schedule preparation instructions.
• Manage and monitor the patient scheduling process to ensure optimal clinic operations and maintain institutional standards of customer service and quality patient care.
• Receive multiple telephone calls from internal/external customers, take accurate and complete messages, and direct callers appropriately.
• Ensure security and confidentiality of patient information at all times; advise patients/family members about available services with appropriate customer‑service skills.
• Maintain a highly professional and positive attitude, utilize time efficiently, and demonstrate initiative by seeking additional tasks.
• Other duties as assigned.

Qualifications

Education

• Required: High School Diploma or Equivalent.
• Preferred: Associate's Degree.

Experience

• Required: 3 years of relevant work experience.
• Additional education may substitute for experience on a one‑to‑one basis.

Other Requirements

• Must pass pre‑employment skills test as required and administered by Human Resources.
• Eligibility to maintain security and integrity of critical infrastructure as required by Texas law.

The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and recognition.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender identity or expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.

http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html