Patient Services Coordinator ( Head and Neck )

MD Anderson Cancer Center

Houston (TX)

Hybrid

USD 40,000 - 60,000

Full time

14 days+

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Job summary

A leading cancer treatment center in Texas is looking for a Patient Services Coordinator to manage scheduling and communication for patient appointments. The ideal candidate will have at least three years of experience and a high school diploma. Healthcare experience is preferred, particularly with the Epic software. This full-time role requires flexibility to meet dynamic scheduling needs and emphasizes teamwork within a patient-focused environment.

Qualifications

Three years of relevant work experience.
Ability to work flexibly in a dynamic environment.
Must pass pre-employment skills test.

Responsibilities

Schedule patient visits and coordinate appointments.
Communicate appointment-related information effectively.
Maintain accurate patient records.

Skills

Scheduling experience

Healthcare experience

Communication skills

Education

High school diploma or equivalent

Tools

Epic

Job description

Patient Services Coordinator ( Head and Neck )

Join to apply for the Patient Services Coordinator ( Head and Neck ) role at MD Anderson Cancer Center

Patient Services Coordinator ( Head and Neck )

Join to apply for the Patient Services Coordinator ( Head and Neck ) role at MD Anderson Cancer Center

The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research, and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees, and the public.

Summary

Schedules patient visits, physician appointments, diagnostic tests, procedures, and treatments. Communicates pertinent information regarding appointments, scheduling, prepayment and financial counseling to patients, families, physicians, team members and other patient care areas. Interprets and coordinates physician orders. Prepares and maintains appointment templates and/or patient records.

The working hours for this position will vary depending on the Center assigned and its business needs. Flexibility in scheduling is essential to meet the demands of our dynamic environment.

Depending on Center, some positions may require you to work fully on-site**

The ideal candidate will have experience in scheduling, as well as working at a front desk/receptionist position. Additionally, healthcare experience including experience with Epic is also preferred.

JOB SPECIFIC COMPETENCIES

Communication with patients/family and multidisciplinary teams

Patient/Family Interaction

Greets, orients and answers questions.
Advises patients and family members of available services.
Schedules and coordinates patient appointments including provider visits, diagnostic tests, procedures, and treatments based on provider orders.
Assists in maintaining a safe environment for patients, co-workers, and visitors.

Multidisciplinary Teams

Utilizes interpersonal and communication skills to ensure that customer requests and needs are met.
Acknowledges and clarifies customer inquiries, requests, or complaints to ensure that needs are identified, documented, and addressed.
Communicates pertinent information regarding appointments, scheduling, and necessary preparations to patients, families, physicians, team members and other patient care areas whether in person, by mail, by phone, by online applications or secure messaging.

Record Maintenance

Prepares and maintains appointment templates and/or patient records electronically and/or manually as directed.
Updates relevant patient information to maintain an accurate patient record.
Responsible for the security and confidentiality of patient information at all times.
Handles and processes a complex and varied series of documents and situations.
Focuses on deadlines, specifically the time and/or date in which a particular task or assignment is due for completion.

Financial Activities in accordance with established departmental processes

Reviews and collects patient payments, including co-payments, deductibles, and other pre- payments required for services rendered.
Updates payment information in One Connect when directed by the Financial Clearance Center or Patient Access Services.
Reconciles and maintains the integrity of the One Connect cash drawer daily and immediately reports discrepancies to leadership.
Follows cash handling guidelines and procedures including the handling of the daily change fund as outlined by Treasury Services in the cash manual.
Performs validation of the Medicare Secondary Payer Questionnaire (MSPQ) required for accurate and timely billing.
Ensures coordination of benefits and assignment of Hospital Account Record (HAR) as needed.

Other duties as assigned.

EDUCATION

Required: High school diploma or equivalent.

Experience

Required: Three years of relevant work experience. May substitute additional education for required experience on a one to one basis.

Must pass pre-employment skills test as required and administered by Human Resources.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

Additional Information