Patient Services Coordinator Administrative

APR Consulting, Inc.; Mount Pleasant (SC); On-site; USD 25,000 - 33,000; Full time

Job summary

APR Consulting, Inc. seeks a Patient Services Coordinator Administrative to ensure a positive patient experience. You will manage registration, scheduling, check-in/out, payments, and insurance data while upholding accurate records and smooth clinic operations.

The role requires EPIC experience, strong attention to detail, and excellent communication with patients and providers. Join a team focused on compassionate service and efficiency.

Qualifications

• Must have a high school diploma or GED.
• At least one year of healthcare experience.
• Experience using EPIC required.
• Customer service experience is essential.
• Strong computer skills and ability to navigate electronic systems.
• Attention to detail with patient demographics, insurance, charges, and payments.
• Schedule appointments accurately per patient needs and provider availability.
• Professional communication with patients and providers.
• Maintain confidentiality of sensitive information.
• Strong organizational and multitasking abilities.
• Ability to work in a team and support continuous improvement.

Responsibilities

• Manage registration, scheduling, check-in and check-out activities.
• Handle payments and verify insurance information.
• Maintain accurate patient records and documentation.
• Reconcile daily payments and support revenue cycle workflows.
• Coordinate administrative workflows to ensure smooth clinic operations.

Skills

High attention to detail

Customer service

Professional communication

Scheduling accuracy

Confidentiality

Organizational skills

Teamwork

Adaptability

Education

High school diploma or GED

Tools

EPIC

OnBase

Job description

APR Consulting, Inc. has been engaged to identify a Patient Services Coordinator Administrative

Patient Services Coordinator Administrative

Overview

Support a positive, efficient patient experience as a Patient Services Coordinator Administrative professional. In this role, you will serve as an essential point of contact for patients and healthcare teams by managing registration, scheduling, check-in and check-out activities, payments, insurance information, and administrative workflows. Your attention to detail and commitment to compassionate service will help ensure accurate patient records, smooth clinic operations, and timely follow-up throughout the patient journey.

Required Skills

• High school diploma or GED.
• At least one year of relevant experience in a healthcare setting.
• Experience using EPIC.
• Customer service experience.
• Strong computer skills and the ability to learn and navigate electronic systems.
• Excellent attention to detail when entering patient demographics, insurance information, charges, payments, and documentation.
• Ability to schedule appointments accurately according to patient needs, provider availability, and appointment urgency.
• Ability to communicate professionally with patients, providers, and coworkers.
• Ability to maintain confidentiality and handle sensitive patient and financial information appropriately.
• Strong organizational, follow-up, problem-solving, and multitasking abilities.
• Ability to work effectively as part of a team and participate in continuous improvement efforts.

Nice to Have Skills

• Experience using OnBase; this experience is heavily preferred.
• Experience resolving EPIC work queues, including Follow Up, Claim Edit, Charge Review, and Missing Guarantor queues.
• Familiarity with charge entry audits, claim processing, billing questions, insurance denials, and revenue cycle workflows.
• Experience reviewing charts, office notes, pre-authorizations, and hospital documentation to resolve errors and denials.
• Experience supporting charge capture and collaborating with practice coding or revenue cycle teams.

Preferred Education and Experience

• High school diploma or GED.
• One or more years of relevant healthcare experience, preferably in patient registration, scheduling, front-desk administration, medical billing, or a related area.
• Experience working in an electronic health record environment, including EPIC.

Other Requirements

• Availability to work a day shift, five 8-hour days per week, from 8:00 a.m. to 5:00 p.m.
• Ability to check patients in and out, collect co-pays and outstanding balances, verify insurance information, and reconcile daily payments.
• Ability to answer telephones, provide accurate follow-up, take and communicate messages, file documents, and make copies.
• Ability to prepare for upcoming clinic days and work assigned EHR queues.
• Ability to explain processes to patients in plain language, use teach‑back to confirm understanding, and keep patients informed about visit details, delays, and wait times.
• Commitment to creating an inclusive, respectful, and patient-centered environment.
• Ability to cross‑train in multiple administrative support functions and adapt to changing priorities.

Bring your healthcare administrative expertise and patient‑focused approach to this opportunity–

About APR
Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Don’t miss out on this amazing opportunity! If you feel your experience is the match for this position. We look forward to working with you!