Practice Assistant Senior

Massachusetts General Hospital; Boston (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

Massachusetts General Hospital is hiring a Patient Services Coordinator to perform administrative and clinical functions essential for smooth clinical operations. The role involves managing patient appointments, coordinating with healthcare providers, and ensuring patient satisfaction.

The ideal candidate should have a High School Diploma, 3-5 years of office experience, and strong interpersonal communication skills. This is a full-time onsite position, Monday to Friday from 9am to 5:30pm.

Qualifications

• 3-5 years of office experience required.
• Strong technology skills for various office software.
• Ability to understand medical terminology and healthcare procedures.

Responsibilities

• Manage patient insurance referrals and authorization processes.
• Schedule appointments for doctors, nurses, and patients.
• Ensure patient privacy and confidentiality in office operations.
• Handle incoming patient inquiries via phone, email, or in person.
• Participate in training for continuous professional development.

Skills

Strong interpersonal and communication skills

Ability to multitask

Organization and critical thinking skills

Excellent customer service skills

Knowledge of healthcare regulations

Education

High School Diploma or Equivalent

Tools

MS Office (Outlook, Word, Excel, PowerPoint)

Epic

UKG

Job description

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under minimal supervision. Performs administrative duties related to patient visits, including scheduling, check‑in, and check‑out duties (performs all duties of the other levels at the highest proficiency level). Actual job duties may vary by Department. The purpose of a Patient Services Coordinator is to provide a range of services and support to patients, families, and healthcare providers.

Education

High School Diploma or Equivalent required

Experience

Office experience 3-5 years required

Responsibilities

• Managing patient insurance Referrals and Prior Authorization process
• Ensuring the office operates smoothly and efficiently and maintaining office equipment
• Coordinator patient appointment in Book‑It and manage providers and NP appointment calendars
• Schedule Medical and Oncology infusions in Opt‑In to achieve available bed and Nurse time for patient appointment
• Handle incoming patient inquiries, via phone, email or in person
• Coordinate appointments for doctors, nurses, and other healthcare professionals
• Coordinator scan for patient including all images
• Ensure patient privacy and confidentiality in accordance with healthcare regulations
• Strong organizational and multitasking skills to effectively handle complex multiple tasks and patients simultaneously.
• Exceptional interpersonal communication skills to liaise between patients, healthcare professionals, and insurance companies, and to handle patient concerns and inquiries.
• Attention to detail to ensure accurate record keeping, scheduling of appointments,
• Good computer literacy to use various databases and software for documentation and communication.
• Understanding medical terminology and healthcare procedures to communicate effectively with medical staff and patients.
• Strong customer service skills to ensure patient satisfaction.
• Ability to work well under pressure and adapt to changing situations, as healthcare environments can be fast‑paced and unpredictable.
• Participate in training and professional development opportunities to continuously improve skills and knowledge in healthcare practices and customer services techniques.
• Block /update provider template in Epic
• Coordinator payroll in UKG

Patient Service Coordinator Skills

• Strong interpersonal and communication skills
• Ability to multitask
• Organization and critical thinking Skills
• Knowledge of office procedures
• Excellent customer service skills
• Strong organizational abilities
• Knowledge of healthcare regulations

Knowledge, Skills and Abilities

• Strong technology and MS office skills-Advanced Outlook, Word, Excel, PowerPoint
• Knowledge of office operations and standard and understanding of office procedures, including filing and copying, scanning, printing and faxing
• Ability to use the phone system, manage more non‑routine phone calls and triage issues as appropriate
• Understanding written sentences and paragraphs in work‑related documents, corresponding and communicating with others clearly and effectively (including composing/editing e‑mails memos, and letters) and taking complete and accurate messages
• Well‑organized and good time management skills to manage multiple tasks effectively, follow established protocol and work within systems
• Ability to proofread and edit written documents

Full Time Onsite

Monday - Friday, 9am to 5:30pm, Onsite

The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.