Patient Services Coordinator

Children and Teen Dental of FL; Winter Haven (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Company Provided Life Insurance

Paid Holidays

Paid Time Off (PTO)

Flexible Spending Account (FSA)

401(k) Plan

Learning Management System (LMS) to ke

Opportunities for professional growth

Job summary

The Patient Services Coordinator role at Children and Teen Dental of FL in Winter Haven positions you as the first point of contact for patients, handling scheduling, check-in, and day-to-day operations with a welcoming, professional demeanor.

You’ll support insurance verification, billing, and payments while maintaining patient records and coordinating care with specialists in a busy dental office.

Qualifications

• High school diploma or equivalent.
• Experience in a dental office or customer service preferred.
• Excellent communication and organizational skills.
• Familiarity with dental office management software.
• Desk-based role with some patient interaction at reception.

Responsibilities

• Answer phone calls and emails, scheduling patient appointments.
• Verify insurance information and process billing and payments.
• Greet patients and ensure they are checked in properly.
• Manage patient records and ensure that all forms are completed.
• Coordinate patient follow-up and reminders for appointments.
• Handle office correspondence, including scheduling, rescheduling, and cancellations.
• Maintain and update office calendars.
• Assist with patient referrals and coordination of care with specialists.

Skills

Excellent communication skills

Organizational skills

Customer service

Multitasking

Team player

Education

High school diploma

Tools

Dental office software

Job description

• Job Category Front Desk, Receptionist
• Employee Type Full Time
• Required Degree High school
• Manage Others No

Contact information

• Phone [phone]
• Email [e-mail]

Description

Join Our Team as a Patient Services Coordinator!

Are you an organized, friendly, and customer-focused individual with a passion for helping others? We are looking for a dedicated Front Office Coordinator to be the face of our practice. In this key role, you’ll handle scheduling, patient interactions, and ensure a smooth, welcoming experience for all. If you thrive in a fast-paced environment, have excellent communication skills, and enjoy working with a team, we’d love to hear from you!

Job Summary

The patient services coordinator is the first point of contact for patients, responsible for managing appointments, patient check-in, handling phone calls, and maintaining the office’s day-to-day operations.

Responsibilities

• Answer phone calls and emails, scheduling patient appointments.
• Verify insurance information and process billing and payments.
• Greet patients and ensure they are checked in properly.
• Manage patient records and ensure that all forms are completed.
• Coordinate patient follow-up and reminders for appointments.
• Handle office correspondence, including scheduling, rescheduling, and cancellations.
• Maintain and update office calendars.
• Assist with patient referrals and coordination of care with specialists.

Qualifications

• High school diploma or equivalent.
• Previous experience in a dental office or customer service role is preferred.
• Excellent communication and organizational skills.
• Knowledge of dental office management software.
• Mostly desk-based with some patient interaction in the reception area.
• Friendly, client-focused, and professional. The front desk is a high-traffic area, requiring excellent multitasking and communication skills.

What We Offer

• Company Provided Life Insurance
• Paid Holidays
• Paid Time Off (PTO)
• Flexible Spending Account (FSA)
• 401(k) Plan
• Learning Management System (LMS) to keep your skills sharp
• Opportunities for professional growth and development