Patient Services Coordinator

Children and Teen Dental of FL; Lakeland (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Company Provided Life Insurance

Paid Holidays

Paid Time Off (PTO)

Flexible Spending Account (FSA)

401(k) Plan

LMS to keep skills sharp

Opportunities for professional growth

Job summary

Children and Teen Dental of FL is seeking a Patient Services Coordinator to serve as the welcoming face of the practice. You will manage appointments, patient check-ins, and day-to-day front desk operations in a busy Lakeland dental office.

The role requires excellent communication, organizational skills, and a friendly, professional demeanor. Prior dental office or customer service experience is preferred, with some patient interaction in a desk-based setting.

Qualifications

• Excellent communication and organizational skills.
• Friendly, client-focused and professional demeanor.
• Multitasking in a high-traffic front desk environment.

Responsibilities

• Answer phone calls and emails; schedule patient appointments.
• Verify insurance information; process billing and payments.
• Greet patients and ensure proper check-in.
• Manage patient records; ensure forms are completed.
• Coordinate patient follow-up and appointment reminders.
• Handle office correspondence including scheduling, rescheduling, cancellations.
• Maintain and update office calendars.
• Assist with referrals and coordination of care with specialists.

Skills

Communication

Organization

Customer service

Multitasking

Phone etiquette

Education

High school diploma

Tools

Dental software

Job description

• Location 225 Imperial Boulevard,Lakeland, FL, 33803,United States
• Employee Type Full Time

Contact information

• Name Nashielly Pena
• Phone [phone]

Join Our Team as a Patient Services Coordinator!

Are you an organized, friendly, and customer-focused individual with a passion for helping others? We are looking for a dedicated Front Office Coordinator to be the face of our practice. In this key role, you’ll handle scheduling, patient interactions, and ensure a smooth, welcoming experience for all. If you thrive in a fast-paced environment, have excellent communication skills, and enjoy working with a team, we’d love to hear from you!

Job Summary

The patient services coordinator is the first point of contact for patients, responsible for managing appointments, patient check-in, handling phone calls, and maintaining the office’s day-to-day operations.

Responsibilities

• Answer phone calls and emails, scheduling patient appointments.
• Verify insurance information and process billing and payments.
• Greet patients and ensure they are checked in properly.
• Manage patient records and ensure that all forms are completed.
• Coordinate patient follow-up and reminders for appointments.
• Handle office correspondence, including scheduling, rescheduling, and cancellations.
• Maintain and update office calendars.
• Assist with patient referrals and coordination of care with specialists.

Qualifications

• High school diploma or equivalent.
• Previous experience in a dental office or customer service role is preferred.
• Excellent communication and organizational skills.
• Knowledge of dental office management software.
• Mostly desk-based with some patient interaction in the reception area.
• Friendly, client-focused, and professional. The front desk is a high-traffic area, requiring excellent multitasking and communication skills.

What We Offer

• Company Provided Life Insurance
• Paid Holidays
• Paid Time Off (PTO)
• Flexible Spending Account (FSA)
• 401(k) Plan
• Learning Management System (LMS) to keep your skills sharp
• Opportunities for professional growth and development