Patient Services Lead: Front Desk & Child Watch

Nisqually Generations Healing Center; Olympia (WA); On-site; USD 62,000 - 68,000; Full time

Job summary

The National Congress of American Indians seeks a Patient Service Supervisor to oversee front desk, patient services, and child watch at the Nisqually Generations Healing Center. You will lead front desk and child watch staff, ensure compliant medical records, and coordinate scheduling across medical, dental, behavioral health, and substance use services.

This role supports expansion and standardization of patient services across locations, emphasizing confidentiality, strong customer service,

Qualifications

• Associate's degree in a relevant field of study from an accredited college or university OR equivalent combination of education and experience.
• Four (4) years or more of medical, clinical or behavioral health office and patient service experience in a fast-paced environment.
• Two (2) years of supervisory experience in a medical, clinical or behavioral health office.
• Experience in handling and maintaining medical records, including EHR systems.
• Must possess a valid Washington State Driver's license and maintain a driving record that meets the minimum requirements.
• Successfully pass a pre-employment drug screen and criminal background check.
• The ability to work with vulnerable populations including adults and children.
• Must pass a State and National (FBI) criminal history background check prior to employment.

Responsibilities

• Oversee daily front desk and patient services operations, ensuring smooth patient flow and a positive experience with customer service for internal and external clients and patients.
• Supervise and support front desk staff and child watch staff to include training, assigning tasks, evaluating performance, staff development, administering corrective action as needed, scheduling, and day-to-day guidance.
• Ensure that the child watch program adheres to and is compliant with policy, procedures, and applicable regulations.
• Coordinate appointment scheduling across departments, balancing provider availability and patient needs.
• Assist clinical staff with administrative actions, including faxes, printing notes, and all other office-related tasks.
• Monitor patient flow, identify inefficiencies and help implement improvements.
• Maintain and oversee patient records within the Electronic Health Record (EHR) system, ensuring accuracy, confidentiality, and proper documentation
• Ensure compliance with HIPAA, 42 CFR part 2, and all applicable confidentiality, and proper documentation.
• Oversee patient registration, insurance verification and demographic accuracy.
• Act as a point of escalation for patient concerns or front desk related issues.
• Work closely with clinical teams and administrative departments to support coordinated care and clear communication.
• Support development and ongoing improvement of front desk policies, protocols and training materials.
• Evaluate efficiency of patient service operations, devise new forms if needed and establish uniform correspondence procedures and style.
• Monitor performance and support quality improvement efforts related to patient services.
• Assist in developing staffing schedules and ensuring adequate coverage.
• Support data tracking and reporting related to scheduling and front desk operations.
• Provide hands-on support as needed to maintain operations in a fast-paced environment.
• Other duties as assigned.

Skills

Supervisory experience

HIPAA compliance

Scheduling coordination

Customer service

Communication skills

EHR systems

Education

Associate's degree in a relevant field

Bachelor's degree in healthcare administration or related field

Tools

EHR systems

Office software

Job description

The National Congress of American Indians seeks a Patient Service Supervisor to oversee front desk, patient services, and child watch at the Nisqually Generations Healing Center. You will lead front desk and child watch staff, ensure compliant medical records, and coordinate scheduling across medical, dental, behavioral health, and substance use services.

This role supports expansion and standardization of patient services across locations, emphasizing confidentiality, strong customer service,