Clinic Access & Patient Flow Lead

Duke Careers; Mooresville (NC); On-site; USD 48,000 - 64,000; Full time

Job summary

Duke Health Lake Norman Hospital in Mooresville, NC, seeks a Service Access Team Leader to coordinate clinic service activities and support optimal patient care. The role is full-time and requires flexibility to cover shifts for staffing needs.

The candidate should have four years in healthcare settings, with potential substitutions for degrees. Strong data entry, billing knowledge, and familiarity with Duke Accounting/Payroll systems are preferred.

Qualifications

• High school diploma required.
• Four years of experience in a healthcare setting is required.
• An Associate's degree in healthcare or business may substitute for two years of experience. A Bachelor's degree in business or healthcare may substitute for four years of experience.

Responsibilities

• Coordinate and participate in department/clinic service activities to support patient care.
• Greet, interview, register, admit and discharge patients.
• Coordinate diagnostic and treatment activities with other departments to ensure effective patient care.
• Supervise and participate in determining sponsorship eligibility, making financial arrangements, and establishing fees.
• Review patient charges to ensure accuracy and answer questions concerning billing procedures and charges.
• Plan and schedule work for clerical staff ensuring proper distribution of assignments and adequate staffing.

Skills

Data Entry

Customer Service

Telephone Protocol

Scheduling

Medical Terminology

Microsoft Office

Education

High school diploma

Tools

Duke Accounting System

Duke Payroll System

Insurance Claims

Job description

Duke Health Lake Norman Hospital in Mooresville, NC, seeks a Service Access Team Leader to coordinate clinic service activities and support optimal patient care. The role is full-time and requires flexibility to cover shifts for staffing needs.

The candidate should have four years in healthcare settings, with potential substitutions for degrees. Strong data entry, billing knowledge, and familiarity with Duke Accounting/Payroll systems are preferred.