Patient Care Administrative Coordinator

Duke Clinical Research Institute; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Duke Health in Durham, NC is seeking a patient-facing clerical associate to support nursing units. You will greet patients, answer phones, access the EMR, schedule appointments, and provide general clerical support with outstanding customer service.

Responsibilities include assembling and maintaining patient charts, coordinating with healthcare staff, ordering supplies, and helping with routing and paperwork while ensuring accuracy and confidentiality in a fast-paced hospital environment.

Qualifications

• High school diploma or GED required.
• Six months of customer service experience.
• Knowledge of medical terminology preferred.
• Ability to operate computer terminal and office equipment.

Responsibilities

• Greet patients and visitors; answer phones; relay requests to appropriate staff.
• Access the EMR, schedule appointments and prepare patient charts.
• Coordinate patient transport and manage unit supplies.
• Provide general clerical support with professional communication.

Skills

Customer service

Telephone etiquette

Organization

Education

High school diploma or GED

Tools

EMR

HIS procedures

Office equipment

Job description

Duke Health in Durham, NC is seeking a patient-facing clerical associate to support nursing units. You will greet patients, answer phones, access the EMR, schedule appointments, and provide general clerical support with outstanding customer service.

Responsibilities include assembling and maintaining patient charts, coordinating with healthcare staff, ordering supplies, and helping with routing and paperwork while ensuring accuracy and confidentiality in a fast-paced hospital environment.